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Work experience

Менеджер по бронированиям

from 04.2022 to now (2 years 1 month)
Premier Geneva Hotel, Одесса (Hotel and restaurant industry)

Microsoft Excel, Windows, Підбір персоналу, Кадри, Вільно, Microsoft Word.
In this job,
I had the following responsibilities: 1. Check-in and check-out of guests
2. Personnel management
3. Working with booking sites: Booking, Expedia, Hotel Beds, Hotel 24, etc.
4. Work with the booking program: Servio.
5. Work with cash discipline (fiscal cash desk and acquiring)
6. Transfer of accounting reports
7. Working with CRM (Bitrix24)
8. Work with primary documentation (invoicing for accommodation).
9. Working with minimal groups (from 5-10 numbers)

I consider my accomplishments to be:
1. I can easily work daily, which for many can be physically and even mentally difficult.
2. I know how to find a common language with guests in normal and conflict situations.
3. There is a desire to grow and achieve high prospects
4. Knowledge of English at the level: Intermediate

I also worked as a booking manager. In this position, I performed the following duties:
1. Work with the existing base of corporants.
2. Conclusion of new contracts with incoming companies.
3. Work with documentation (issuing group accounts, drawing up acts of work performed)
4. Coordination of the work of the reception, restaurant and housekeeping service.
5. Reservation of the conference hall and support of the event.

Additional education and certificates

Be Best

2020 .

Knowledge and skills

Language proficiencies

English — average

References

Серебрякова Ирина Юрьевна

Серебрякова Ирина Юрьевна

Менеджер по бронирования и работе с гостями, Premier Hotels and Groups

Additional information

На данной позиции выполнял следующие обязанности:
1. Работа с существующей базой корпорантов.
2. Заключение новых договоров с входящими компаниями.
3. Работа с документацией( выставление групповых счетов, составление актов выполненных работ)
4. Координирование работы рецепции, ресторана и службы хаускипинга.
5. Бронирование конференц-зала и сопровождение мероприятия.