Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9041763

Work experience

Customer Support Representative

from 11.2022 to 01.2023 (2 months)
Delta One Logistics, Запоріжжя (Транспорт, логістика)

*Receiving incoming calls and responding to mails
*Making calls and helping customers book their orders
*Following up with clients and updating them about their orders
*Dealing with complaints or request from clients and directing them to the right department
*Providing solutions and alternatives to customers
*Communicating and receiving orders from carrier companies
*Processing incoming requests or booking
*Responding to SMS and Voicemails
*Editing or making changes to orders at client's request
*Answering customer's questions to the best of my abilities

Customer Support

from 08.2021 to 08.2022 (1 year)
Yinkus Communications, Інші країни (Telecommunications and networking)

* Answering phone calls and emails.
*Listening, handling and responding to customer questions and complaints.
*Provide appropriate solutions and alternatives within the time limits.
*Follow up to ensure resolution.
*Work with customers to process orders and provide information about communications products and services.
*Answer any questions the customer may have about available products and services.
*Anticipate customer needs, following up with previous customers to offer reorders or additional services
*Handle returns and help customers find items in the stores.
*Review or make changes to customer accounts.
*Refer customers to supervisors, managers, or others who can help.
*Help customers with network issues.

English Teacher

from 05.2020 to 06.2021 (1 year 1 month)
Intel Academy, Інші країни (Education and science)

Organize classroom lectures and coursework as well as prepare materials and activities.
Keep a record of students’ attendance, grades and provide feedback based on workload and classroom behavior.
Prepare materials and activities and assign homework and interesting exercises.
Teach students the spelling of words, and their meanings.
Teach students the correct pronunciation of words.
Ensure that the classroom stays orderly and encourage students to read out loud in class

Sales Representative

from 08.2018 to 04.2020 (1 year 8 months)
Ibdalat Enterprise, Інші країни (Wholesale, distribution, imports, and exports)

Selling products and services using solid arguments to prospective customers.
Maintaining positive business relationships to ensure future sales.
Coordinate sales effort with team members and other departments.
Supply management with reports on customer needs, problems and interests.
Understanding and promoting company programs.
Achieve sales goal by assessing current customer needs.
Obtaining deposits and balance of payment from clients.
Answering client questions about credit terms, products, prices, and availability.

Education

Kharkiv National Medical University

Medicine, Харків
Unfinished higher, from 2019 to 2025 (6 years)

Additional education and certificates

Home Science Association Secondary School (Labour Prefect)

2012, 6 years

Sea school citizenship and leadership training, Apapa, Lagos, Nigeria.

2017, 2 weeks

Duro Media Academy (Website coding and designing)

2019, 2 months

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — beginner
• Russian — beginner

Additional information

I have effective listening and clear communication skills.
I am patient, attentive and empathic.
I make quick response a priority and have good time management.
I have persuasive speaking skills and always speak in a positive language.
I exhibit professionalism in every situation.
I adapt easily and have good self control.
I am polite, diligent and passionate in whatever I do.
I have great interpersonal skills and great grammar knowledge