Арина

Aryna Kyryllova

 [open contact info](look above in the "contact info" section)  [open contact info](look above in the "contact info" section)  

 Summary  Professional Skills

 Young but rapidly developing specialist with experience in various Flexibility     
fields
Writing Ability     

 Work experience
Organization     

 Yellow Stone 07/2020 - present Leadership skills     
Supervisor of the international support team Management     
Empathy     
Providing support for users in English by chatting, sending letters
and communicating in calls Conflict Resolution     
Communication with other departments by creating cases in Jira
and processing them Customer service skills     
Organization of the workflow of the international support service of Public Speaking     
11 people
Distribution of working powers between subordinates Interpersonal Skills     
Consulting staff on working with users
Problem Solving     
Providing feedback to staff and management
Checking payroll reports and entering information about shifts in Analytical Skills     
the 1C system
Conducting trainings on working with users in mail and Jira
Content Curation     
processing
Training of new employees after the start of work in the shift
Identifying and analyzing opportunities to improve workflow, Creativity     
improve work platforms
Stress tolerance     
 PaniMaas 11/2017 - 03/2019
English Teacher, English School Administrator - Manager
Attraction of clients, development of promotions, holding an
advertising meetings  Technical skills
Payment of utility bills
Organization of the educational process, preparation of educational Social media platforms     
materials (Twitter, Facebook,
Proving individual and group lessons Instagram)

 SMM and content writer 03/2017 - 06/2017
Common operating     
Content writer for a private person
systems
Writing a content plan
Preparation of posts
Organization of photography Confluence     
Search for advertising sites Zoom     
JIRA     

Task management     

1
 Education  Technical skills

 Alfred Nobel University 2020 - 2022 Google Suite (Docs,     
Educational Master's Degree in Philology and International Sheets, Slides, Forms)
Journalism
1C     
 Alfred Nobel University 2016 - 2020
Educational Bachelor's Degree in Philology
Specialization "translation and interpretation"
Learning English, German, Spanish  Languages
Business english
Russian     
Ukrainian     
 Certificates English     

 2022 Spanish     
German     

 Why should you choose
my candidacy?
I started my career at the age of 17 and
showed myself as a good organizer while
still working at a language school. While
working at the language school, I also
worked as a SMM specialist for a beginner
blogger. At the age of 20, I started working
for Yellow Stone as a help desk operator.
In 7 months of work at Yellow Stone,
became the boss of the shift. Successfully
brought the team with the worst
performance to the first place among the
international support teams. I manage
people from the age of 19 to 33. My
experience and knowledge not only in the
field of customer support, but also in the
field of management will allow me to
perform quality work in the management
position.