Володимир

VOLODYMYR RUSNAK
Helpdesk Specialist
(Junior system administrator)

SUMMARY
I am analytical, responsible, and detail-oriented, ready to
accept new challenges and gain knowledge in new areas.
I possess good teamwork skills through my current career
experience, collaborating with different groups and
departments.

EXPERIENCE
LVIV
MY CONTACTS
Helpdesk Specialist
TEL.: [open contact info](look above in the "contact info" section)
BOOSTA
EMAIL:
November 2023 - Present
[open contact info](look above in the "contact info" section)
LINKEDIN: Receiving and processing applications from employees in
[open contact info](look above in the "contact info" section) Jira.

- RUSNAK Creating tasks in Jira to fulfill employee requests.
LDAP, Jenkins, Slack access administration.
Creating domain mails and linking a domain to a mail
client.
LANGUAGES
Mail and access administration via G Suite.
UKRAINIAN - NATIVE
Installation, identification, and correction of problems
ENGLISH - PRE INTERMEDIATE
with client software (TeamViewer, AnyDesk).
Installation, identification, and correction of problems
with user operating systems: Windows (10, 11), macOS,
EDUCATION
and LinuxOS.
IVAN FRANKO NATIONAL Preparation of PCs/laptops/MacBooks and other

UNIVERSITY OF LVIV equipment for employee work.

BACHELOR PROGRAM SUBJECT
Partial hardware replacement of laptops and desktop
AREA "MECHANICS" computers.
PROFESSIONAL QUALIFICATION Design and installation of small and medium local
"TEACHER OF MATHEMATICS" networks.
09.2014 – 06.2018 Connection and configuration of network equipment such
MAGISTER PROGRAM SUBJECT as Hub, Switch, Router, WiFi points, Starlink, etc.
AREA "APPLIED Creating GSC (Google Search Console), GA (Google
MECHANICS" Analytics), GTM (Google Tag Manager) accounts and
PROFESSIONAL QUALIFICATION linking them to a domain resource.
"MASTER`S DEGREE IN APPLIED Working with Cloudflare, including DNS record
MECHANICS"
management to solve various problems.
09.2018 - 12.2019
Technical support Specialist
LVIV CITY COUNCIL
February 2020 - November 2023
Skills in operating systems: Windows 7, 8, 10.
Maintenance of basic software.
Technical support of the voting system (sound of the
session hall).
Preparation of media content and recording on media.
Technical support for users in the support desk.
Experience in repairing equipment: PC, laptop, printers,
etc.
Installation of office programs (Office, Adobe Reader,
Outlook, etc.).
Ethernet RJ45 cable crimping experience.
Providing various level 1 technical support (user
support).
Basic skills of working in a cable network / switching of a
local area network.
Ability to troubleshoot systems and problems.
Knowledge of OTRS 5, Trello.
General understanding: Zabbix, ManageEngine Desktop
Central.
Creation and provision of technical support for Zoom and
Teams meetings.