Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9364227

Work experience

Customer support representative

from 02.2022 to 03.2024 (2 years 1 month)
UBER(Safety Team), Lagos (Transportation and logistics)

1. Listened and analysed data on safety reports across 5 African Countries to identify trends and risk, in order to place safety measures before incidence occurs.
2. Responded to phone calls, emails, social media tags and enquiries on Zendesk with regards to safety
3. Prioritised customer and driver safety by ensuring a quick first time response to calls, while keeping resolution time to under 6hours.
4. Supervised efforts to identify high risk areas and worked closely with the product team to enable drivers to get notified when in high-risk arears.

Sales representative

from 02.2021 to 01.2023 (1 year 11 months)
GTA MORTGAGE LLC. (TX,USA), Remote (Real estate)

My responsibilities were;
* Made cold calls and followed sales leads as provided by the Lead optimisation team.
* Evaluated credit profiles, financial statements and applications to advise customers on best mortgage plans as applicable to their status
* Participating in team meetings and training sessions to stay informed about mortgage package updates and changes.
• Addressed customer sales complaints and mitigated dissatisfaction by employing timely and on-point solutions

Call center operator

from 05.2020 to 02.2022 (1 year 9 months)
WINGIST NETWORK GROUP OF COMPANIES LIMITED, NIGERIA, Remote (Marketing, advertising, and PR)

- Answering incoming phone calls and transferring them to the appropriate department or individual.
- Responding to mails and ensuring business continues despite the covid pandemic
- Providing information to callers about the company's products and services.
-Handling administrative task such as scheduling meetings and managing calendars.
- Maintaining a professional and courteous demeanour at all times.

Customer service manager

from 02.2018 to 03.2019 (1 year 1 month)
NIGERIAN AIRFORCE INVESTMENT LTD., Other countries (Government organizations)

• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point
solutions.
• Maintained and managed customers files and databases.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction

Education

UNIVERSITY OF UYO

Accounting, All Ukraine
Higher, from 2012 to 2017 (5 years)

Additional education and certificates

Sales & CRM overview, Salesforce

2023, 6months
Certificate

Knowledge and skills

Language proficiencies

• English — fluent
• Russian — beginner

References

UBONG SAM

UBONG SAM

Customer Care Specialist, Picup Media, Kharkiv