Марія

Mariia Miroshnychenko

Location: Warsaw
Telephone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Professional Profile

A multi-lingual second-year student of Kyiv National Linguistic University. Speciality – translation in Business Communications with in-depth study of foreign languages (first language – English, second – French).
With several months barista`s experience gained working in a coffee house. Amassed a little of experience across customer service.

Core competencies

• Call handling
• Customer experience
• Customer complaint handling
• Sales
• Payment processing

Work experience

Sales Manager (Prime Soft Solutions)

*September 2022 – October 2022
1,5 month
Outline
Manager in sales. Maintaining clients at all stages of the sales funnel before payment.
Key responsibilities
• Handling calls with new clients.
• Welcoming all clients, signing them in/out on the platform of the company.
• Maintaining clients in business deals.

Coffee Bar Attendant (Coffee House – «KofeeРаль»)

*June 2021 – August 2021
2,5 month
Outline
Making and serving beverages, providing with required products.
Key responsibilities
• Managing the purchase of necessary products (Milk, coffee, fruits etc.).
• Taking customer orders and payments.
• Customer complaint handling when needed.
• Preparing and serving coffee and other beverages.
• Creating a safe and hygienic working environment including regular cleaning and descaling off coffee machines.
• Carrying out accurate cash handling.

Education & Qualifications

• Level of English: C1 (according to EF SET)
Link to the certificate:
https://www.efset.org/cert/kR2Udu

• Current student of KNLU, translation in business communications (first language - English, second - French), (2022)
• Certificate of completion of basic general education, Gymnasium 59, Kyiv (2021)
• Minor Academy of Sciences of Ukraine (English), Kyiv (2020)
• PTE – Personal Test of English, Kyiv (2020)

Hobbies and Interests

◦ Creativity
◦ Adaptability
◦ Customer service