Діана

Diana Samoilenko
ABOUT ME
4th year student of the faculty of International Relations
and Tourism Business. Good in communication with people,
kind and open mind person. Looking for positions where i
can be useful.
I am 20 y.o. moved from Ukraine and am looking for new
opportunities and new experiences in the hospitality
industry.

EDUCATION WORK EXPERIENCE
2021 Call center agent (sells)
KHARKIV NATIONAL UNIVERSITY Manage large amounts of calls in a timely
manner
2019 - present Identi customers needs, clarify information,
International Economic Relations and research every issue and provide solutionsS
Tourism Business - International Meet personal/team qualitative and quantitative
information and communication targets
2022 Call center agent (food delivering)
Process orders, complaints
SKILLS AND Respond to the needs of customers and provide
CHARACTERISTICS personalized service
Answer inbound calls in a timely and friendly
Previous experience in a customer manner
support role Know the menu, prices, and help the client with
Customer focus and adaptability to the choice
different personality types Familiarity with CRM( Jetti) and lc systems and
Ability to multi-task practices
Friendly and openmind
Active and hardworking 05/2022 - 10/2022
Ability to learn quickly Waiter/Assistant Waiter
Stress-resistance
Sani Resort, Sani Beach, Greece, Khalkidhiki
LANGUAGES As a assistant waiter my main duties were:
Set up and cleaning tables during the whole service.
English , Ukrainian, Russian Accommodating guest and taking orders.
Greeting guests, offering the menu and giving
recommendations
Managing orders and communicating them to the
kitchen
Serving drinks, desserts, preparing and refilling
CONTACT beverages
Clearing dirty plates, utensils, and glassware from
[open contact info](look above in the "contact info" section) tables as required.
VIBER; [open contact info](look above in the "contact info" section) Preparing tables for arriving patrons.
Delivering food to tables when Servers are busy.
samoilenko.diana909@ Responding to patrons' requests and informing
gmail.com management of any complaints.
Instagram; @ttal_di
*Rewarded as Star(best employee) of the season 2022