Снежана

CV
Snizhana Kornienko
Date of birth: August 13, 1986
Ph: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Career Objective:
Seeking a customer service position in a dynamic company.

Work Experience

Dispatcher
Myle
October 2021 – Present
• Answered phone calls; dealt with customer inquiries such as car details, time of arrival, lost items, and location of a driver.
• Assisted with scheduling and dispatching drivers.
• Maintained communication with financial, recruiting department, supervisors.

Customer Support Representative
Online casino
September 2020 – September 2021
• Provided customer support by email, phones, live chat.
• Assisted VIP clients by offering additional bonuses, programs, tournament participation.
• Carried out verification of new accounts by gathering necessary documentation, proving personal data.
• Handled financial issues such as failed transactions, withdrawals.
• Maintained communication with technical, quality check, financial teams, and management of the company.
• Entered data in CRM, internal records.

Assistant dispatcher
Sargent Logistics
December 2018 - July 2020
• Answered incoming calls providing information to dispatchers, drivers, consignees, shippers.
• Collected and sent invoices to appropriate departments.
• Monitored tracking systems, driver logs.
• Assisted dispatcher with loading documentation, information about pick up, transit, and delivery.
• Conducted a security check with drivers to comply DOT.
• Completed additional tasks.

Operator of call center
Cheap-o-air
May 2018 – July 2018
• Answered inbound calls
• Made ticket corrections, cooperated with international airlines.
• Identified customers’ needs, clarified information and provided solutions about cancelled or delayed flights
• Sold additional services for a flight

Operator
Retain Group LLC
September 2016 – October 2017
• Served inbound calls.
• Assisted with organizational issues.

Babysitter
Cairo, Egypt
August 2013- December 2013
• Provided care to children..
• Maintained daily schedule.
• Organized activities
• Helped with English..

Teacher of English
Secondary School
September 2013 – July 2015
• Planned, prepared and presented lessons
• Assessed students’ knowledge
• Organized and took part in school events, activities

Administrator, cashier
café “L’Kafa”
September 2012 – August 2013
• Trained, and supervised café staff.
• Monitored budgets, bought products, improved service.
• Kept records, documentation.

Office-manager
Slampo, trading company
May 2008 – June 2009
• Organized appointments and meetings.
• Dealt with correspondence.
• Answered and directed incoming calls.
• Wrote reports for senior management.
• Assisted in saling, recruiting, advertising progrmas.
Education:
2003-2008 –Nizhyn State University, teacher of Foreign Language and Literature (English)
2001-2003 – Nizhyn Regional Lyceum

Personal traits of character
Confident and energetic with ability to learn fast, optimistic, highly-organized, excellent team player, flexible

Languages: English, Ukrainian.
Nationality: Ukrainian