Talent Z

TALENT Z CHIRAMBWI

SALES MANAGER & COMPUTER
PROGRAMMING ENGINEER
I am an energetic, ambitious, committed, friendly
and hardworking Customer Service Representative
with a passion for providing excellent customer
service. I am a person who has developed a mature
and responsible approach to any task that I
undertake, or situation that I am presented with. I
have resolved more than 350 issues, always having
the needs of the customers and the reputation of the
organization at heart. I am excellent in working with
others to achieve a certain objective on time and
with excellence. I have dealt with customers’
enquiries and complaints face-to-face, over the
phone and via email and/or chat. My excellent
customer service and communication skills,
combined with my relevant work experience and
hard work make me a real asset to any organization
that I work for. In my previous role, I improved the
performance, operations and productivity of my
team by 35% if not more. It would be an honor
working with your organization.

Profile EDUCATION
An empathetic customer service O.O.BOGOMOLETS NATIONAL MEDICAL UNIVERSITY
representative who loves getting to FROM: 2016 AUGUST – 2023
talk to new people every day and GENERAL MEDICINE DIPLOM
help them solve problems. Crafted
service approach of finding out what
customers’ goals are and what their PACE COLLEGE (ZIMBABWE)
level of expertise in the product was FROM: 2022 APRIL – 2023 FEB
rather than automatically giving COMPUTER PROGRAMMING AND ENGINEERING (JAVA, HTML,
boilerplate advice, leading to a 92% JAVASCRIPT.) WEB DEVELOPMENT AND DATA ANALYSIS.
customer satisfaction rating. Avid
designer looking to bring this passion
to a customer service role for your WORK EXPERIENCE
company.
OINVEST- SALES MANAGER & CUSTOMER SUPPORT REPRESENTATIVE
FROM 2016 OCTOBER –2017 DECEMBER
RESPONSIBILITIES INCLUDED:
• COLD CALLS (AS CONVERSION MANAGER). SEARCH AND SORT
LEADS IN CRM.
• CLOSE DEALS, ANSWER QUESTIONS RELATED TO
PRODUCT/SERVICE OFFERED.
 • RESEARCH ON THE INTERNET, INTERPRET, AND ATTEND TO MAILS
CONTACT: AND LIVE CHATS OF CLIENTS. RELAYING QUESTIONS TO CLIENTS
PHONE: OF ALL AGES FROM 18 TO 85 IN A SIMPLE WAY EASIER TO
[open contact info](look above in the "contact info" section) COMPREHEND
• DATA SORTING AND ANALYSIS USING EXCEL/ SPREADSHEETS/
CSV FILES, TYPE DOCUMENTS WITH MICROSOFT WORD AND
ADDRESS: 114 FERMESKA STREET CREATE PRESENTATIONS WITH POWERPOINT AND IOS SLIDES.
KYIV, UKRAINE • FAST TYPING AND PROBLEM SOLVING, MULTI-TASKING AND
01001 ATTENDING TO MY DUTIES, MEETING DAILY TARGETS.

TELEGRAM: @mozey_7 YAPPI- NATIVE ENGLISH LANGUAGE TEACHER
FROM 2018 JANUARY –2018 OCTOBER
EMAIL: RESPONSIBILITIES INCLUDED:
[open contact info](look above in the "contact info" section)
• CREATING MATERIAL FOR CLASS.
• HANDLING STUDENTS OF ALL AGE GROUPS AND ETHNICITIES.
• ENGAGE IN CONVERSATIONAL SESSIONS THEREBY INCREASING
SKILL & STRENGTHS: CONFIDENCE OF STUDENTS AND ALSO BOOSTING MORAL AND
GOOD EXPERIENCE WITH CRMs (OVER FLUENCY.
5YRS EXPERIENCE) • PLAN AHEAD AND EXECUTE WITH EFFICIENCY.
TEAM BUILDING • LISTEN, PROCESS AND RESPOND TO QUESTIONS ON THE SPOT.
COORDINATION AND TEAM LEADING • BE CREATIVE, COME UP WITH ENGAING AND FUN GAMES FOR
GOAL ORIENTED, TARGET BOUND TEAM-BUILDING AND BONDING.
ABLE TO WORK UNDER HIGH PRESSURE • CULTURE EXCHANGE PROGRAMS: ALLOW THEM TO KNOW
& STRESS MORE ABOUT WHERE I COME FROM AND THE CULTURE
LOAY AND HONEST THEREWITH AND ALSO ASK ABOUT THEIRS AND ANY
EASY GOING AND UNDERSTANDING MYTHOLOGIES WITHIN THE CULTURE
CUSTOMER SUPPORT IS A BIG • ALL COMMUNICATION CONDUCTED IN ENGLISH.
STRENGTH
NATIVE ENGLISH SPEAKER A2 VICTORIA BRIDES- MARRIAGE AGENCY TRANSLATOR (MANAGER)
ABLE TO FOLLOW INSTRUCTIONS AND FROM 2018 OCTOBER –2020
COMMANDS RESPONSIBILITIES INCLUDED:

• RESPONDING TO MEN’S ENQUIRIES ON SLAVIC GIRLS
• CHATTING WITH & OR TO MEN ACROSS THE GLOBE INTERESTED
LANGUAGES: IN MARRYING UKRAINIAN GIRLS.
• SETTING UP MEETINGS AND MAKING SURE ALL PARTIES
UNDERSTAND MEETING RULES.
ENGLISH A2 – NATIVE SPEAKER • SORTING AND GOOGLING INFORMATION ON BEHALF OF GIRLS
RUSSIAN B2- LEARNING MORE • RECEIVING FUNDS AND GIFTS ON BEHALF OF GIRLS
UKRAINIAN C2- CONVERSATIONAL • MONITORING USE OF COMPANY PROFILES AND GIRLS’ PROFILES
• IMPLEMENT RULES AND FINES
• FOLLOW UP ON QUERIES AND QUESTIONS AND APPOINTMENTS
PREFERENCES: • FAST TYPING WAS A NECESSITY AS ONE HAD TO RESPOND TO
HUNDREDS OF MESSAGES IN A SHORT SPACE OF TIME.
• COMPUTER PROFICIENCY, MICROSOFT WORD, EXCEL,
ENGLISH SPEAKING DATABASE, DATASHEETS.

TEAM BUILDING IEMT FUNDS – CUSTOMER SUPPORT REPRESENTATIVE
FROM 2019–2020
CHALLENGING BUT REWARDING RESPONSIBILITIES INCLUDED:

NIGHT SHIFT (THE BEST SHIFT) BUT ANY • HANDLING ALL CLIENT COMPLAINTS AND FORWARDING TO
SHIFT IS OKAY I HAVE ALL THE TIME ON RESPONSIBLE PERSONNEL
MY HANDS • SWIPING AND FACILITATE TRANSACTIONS
• SEND MAILS AS A FOLLOW UP ON DECLINED TRANSACTIONS
TYPING AND RESEARCH (I AM A VERY • COMPILE LEADS, HOT, COLD OR WARM AND SEND TO
FAST TYPER AND GOOGLING MANAGERS
INFORMATION IS NOT A PROBLEM) • TEXTING AND RESPONDING TO CLIENTS ONLINE VIA CHAT OR
MAIL.
• CALMING CLIENTS DOWN AND UPSELLING PACKAGES TO
CLIENTS WHO ALREADY DEPOSITED.
 • TRANSFERRING FUNDS, DEPOSITS AND WITHDRAWALS FROM PSP
TO TRADING ACCOUNTS

REFUND GUIDE- SALES MANAGER & PROJECT COODINATOR
FROM: 2020 –2022 (KYIV)

A START UP CHARGEBACK AND REFUND COMPANY DEALING IN FOREX
RELATED SALES. CLIENTS WHO LOST THEIR FUNDS AND BELIEVE THERE IS A
WAY TO GET THE MONEY BACK WOULD CONTACT US AND WE WOULD
ATTEND TO THEM.
RESPONSIBILITIES INCLUDED:
• HANDLING ALL HR WORK, RECRUITING, ASSESSING AND
MONITORING ALL NEW EMPLOYEES.
• SEARCHING FOR BEST SALES MANAGER IN THE MARKET AND
SENDING THEM FOR POLYGRAPHS
• MONITOR CLOSELY ALL WORK DONE WITHIN OFFICE PREMISES.
• MANAGE LEADS AND DISTRIBUTION, FOLLOW UP ON ALL CALLS,
LISTEN TO CALLS, REPORT TO MANAGEMENT.
• BE THE MIDDLE MAN BETWEEN EMPLOYEES AND THE
MANAGEMENT. CARRY ALL OFFICE QUERIES TO SENIOR AND
PERFORM FOLLOW UP FOR EFFECTIVENESS OF WORK.
• OUTSOURCE LEADS AND RUN CAMPAIGNS AND PERFORM
DATA RECAPTCHA AND ANALYSIS AND RESTRATEGIZE.
• PUSH TEAM AND SET DAILY TARGETS, WEEKLY AND MONTHLY
TARGETS.
• HELP THE TEAM MEET ITS TARGET, COME IN AND BE A SECOND
VOICE TO STRUGGLING MANAGERS.
• BE ON CALL WITH CLIENTS FOLLOWING UP ON APPOINTMENTS
WITH SENIOR ACCOUNT MANAGERS.
• CONDUCT SIMULATIONS AND LEARNING SESSIONS EVERY
FRIDAY TO IMPROVE EFFECTIVENESS OF TEAM.
• HANDLING ALL SALARIES AND MAKING SURE EVERYONE GETS
PAID AND ALL FINES ARE COVERED.