Юлія

YULIIA HORBACH

CONTACT INFORMATION:
Mobile: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

A result-oriented professional Account Manager/ Business Support / Customer Service Manager with track record of success over 14+ years leadership experience within Europe.

• EXPERTISE AREA

• Project Management;
• Operations Management;
• Key Account Management;
• Business Development & Business Retention;
• Market Research and Analysis;
• Business Development;
• Problem Solving & Results Driven;
• B2B & B2C knowledge

LANGUAGES

English&Russian – professional; Ukrainian- native; Polish - basic

• PROFESSIONAL EXPERIENCE

[September 2019 – TILL PRESENT] – “Amway Ukraine” LLC”, Kiyv – Ukraine (located in Krakow, Poland).
Position: Business Conduct Coordinator
My main task is to keep a productive and effective partnership between the Company and its distributors at all levels in order to ensure compliance and avoid potential liabilities. During the last 14 years of my work at Amway International, I've been cooperating in different departments such as sales, marketing and finance.
Key responsinilities:
• Handling investigating, executing, managing and reporting any rule violations against internal policies, handling major cases related to rule violations in line with internal processes and procedures;
managing of conflicts as well as informal mediation.
• Involved in forums regarding the implementation of international regulation within local markets.
• Reviewing and authorizing training and educational materials in line with company Policies`, Regulations and Guidelines.
• Leading training for internal and external teams on Rules/Policies, business ethics, leadership, values and culture.
• Developing and executing marketing campaigns such as articles, educational videos, info-graphics, etc aimed to build knowledge of sustainable business practices and goals.
• Reviewing and updating existing Rules and Policies
• Proactively monitoring social media, news articles, through web monitoring software to evaluate of the potential impact on the business.
Achievements:
• My experience and support have contributed to the development of a thorough set of guidelines which has reduced internal liabilities by 50%.
• Took part in development of new procedures regarding unauthorized sales.
• Preparing and leading online/offline presentations (audience appr 300 people)
• Translation of department documentation, adaptive translation of news for Leaders.
• Preparation of appeal requests.

[March 2009 – August 2019] – “Amway Ukraine” LLC”, Kiev - Ukraine.
Position: Sales Office Coordinator

Key responsinilities:
• I organized and supervised customer relations group work.
• I effectively building of business relationships with distributors by supporting their current and potential clients, provided clients with business-related consultations, handling distributors’ daily requests, analyzing and creating reports about distributors` activities, working with incoming requests (email, CMP, telephone calls).
• I gave proactive informational support to distributors on business news, new product launches, promotions, preparing and creating presentations on monthly sales results for the departmental meetings.
• I developed and held presentations and trainings for clients, execution of meetings, support to distributors’ business events, sales department projects assistance upon requests.
• I provided communication support for company’s projects and initiatives: target audience definition, communication plan preparation, content creation, supervised visual and video content creation, prepared and launched CRM campaigns (mailings and Viber-messages), managed Amway Ukraine Facebook page (since September 2017): content plan development, posts preparation, clients support, analysis and reporting [open contact info](look above in the "contact info" section)
Achievements:
• Took part in project ROAD SHOW (the main aim was to spread information about Amway).
• Took part in project on-boarding

• EDUCATION

[1997 – 2002] – Taras Shevchenko National University of Kyiv, Ukraine;
Qualification: Ukrainian philology

• - SKILLS

• Excellent verbal and written communication skills including ability to write effective business memos and correspondence;
• Ability to effectively manage professional staff, develop good relationships with a wide range of people, and build a collaborative work environment;
• Ability to work independently, and proven ability to successfully manage multiple projects concurrently;
• Well-organized, goal-oriented, and flexible;
• Excellent skills in customer relations and vendor management;
• Good negotiation skills and ability to work under pressure.

• TRAININGS

• Time Management;
• Practicum of emotional intelligence;
• Effective telephone communications;
• Amway Experience Training