Tetiana

Tetiana Khanyhina
Watford WD17 2AT
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

Professional office administrater focused on driving productivity by leveraging strong front office
management skills. Offering 6 years of experience supporting administrative operations. Adept
communicator with fluency in English, Russian, Ukrainian and Polish with excellent Microsoft
365 software expertise. Extensive experience in operational coordination, planning and support.
Background working with confidential information, strict processes and ambitious targets. Thrives
under pressure in high tempo environment to meet tight deadlines. I am able to produce business
correspondence, detailed reports and useful spreadsheets using diverse software programs and
technical skills. Respectful, punctual and hardworking.

Personal Details

Driver's License: None
Eligible to work in the UK: Yes
Highest Level of Education: Bachelor's
Industry: Education & Instruction
Total years of experience: 5

Work Experience

Coffee Shop Supervisor
Aramark - Watford
August 2022 to April 2023
Job purpose:
To be responsible for ensuring the effective operation of Café / Coffee Shop, including supervising staff,
stock management, preparing high quality products and customer care.

Key holder responsibilities including opening up and closing down and ensuring the café is secure at all
times. Setting up and closing down the café each day.

Barista Training to be on going, including the development of team members and refresher training as
products develop, to the chosen Coffee suppliers Barista standards.

Cash handling, float management and till reconciliation daily. Staff training on till operations, and
implementing till and pricing updates with the Catering Manager. Prompt and accurate cashing up at the
end of the day, and transfer of money into safe.

To assist with the ordering and storage of food, beverages and cleaning products liaising with the Catering
Manager on any additional stock changes or requirements.
To be professional, polite and well presented whilst providing and maintaining excellent customer care
at all times.

Ensure that the coffee shop is sufficiently stocked to meet demand, stock awaiting sale is kept at optimum
condition and wastage is minimised and recorded.

Maintain a clean and tidy shop/cafe area. Including clearing of tables, floors and waste areas.

Supervise deliveries, including the checking of delivery notes and verification of delivered goods.

Office Assistant
CCPORTER - Warsaw, Poland
July 2020 to May 2022
Responsibility for running the reception;
Welcoming and serving guests visiting the company;
Taking care of the company's image and office aesthetics;
Administration of conference rooms and common areas, e.g.
kitchen (reservations, decor, resource control);
Arranging and ordering articles for the office;
Handling of incoming phone calls and e-mail;
Handling courier and traditional mail;
Taking care of internal documentation and information flow;
Performing day-to-day office activities (scanning, printing, etc.);
Organizational support for management (reservations,
organization of meetings and business trips, handling corporate
events).

Receptionist
Razor Artist Barbershop - Warsaw, Poland
June 2019 to May 2020
Welcomes clients on arrival to the salon;
• Answer telephone calls, emails, and social media messages
promptly and courteously;
• Inform colleagues that their client has arrived and for what
service or services;
• Welcome walk-ins, answer questions about services, and
schedule appointments based on availability;
• Manage the salon appointment schedule efficiently;
• Contact clients if a staff member is sick and re-arrange an
appointment;
• If not using SMS appointment reminders, call clients to remind
them of their appointment;
• Call clients who are late for appointments and see if they are
running late or are a no-show;
• Take payments from clients after their appointment;
• Check washroom facilities are stocked and clean;
• Keep reception area clean, tidy, and free from hazards;
• Properly add clients email addresses and telephone numbers
to salon scheduling software;
• Prompt clients to book their next appointment.

Reception Assistant
Prasko Construction
November 2017 to March 2019
Front desk service;
Taking care of the correct flow of information and
documents in the company;
Management of incoming and outgoing correspondence
(receiving and sending and keeping a correspondence log,
organization of courier and postal items);
Cooperation with suppliers of office materials and equipment
as well as food products (including demand preparation);
Cooperation with the building administrator;
Cooperation with telecommunications companies, handling
internal meetings and with the company's clients;
Organization of domestic and foreign business trips (booking
of flights, tickets, hotels)
Taking care of order and a positive image of the office (order
in the reception area of the entire office, service of
conference rooms).
Report writing Appointment setting
Detailed meeting minutes Travel administration
Strong interpersonal skills Office staff leadership
Microsoft Office proficiency Social media knowledge
Results-orientated Schedule management
Professional and mature Meeting planning
Dedicated team player Office administration
Meeting support Excel proficiency

Education

Bachelor's degree in English Philology
Vasyl Stefanyk Precarpathian National University
September 2011 to June 2015

Skills
• Professional office administrater focused on driving productivity
by leveraging strong front office management skills. Offering 6
years of experience supporting administrative operations. Adept
communicator with fluency in English, Russian, Ukrainian and
Polish with excellent Microsoft 365 software expertise. Extensive
experience in operational coordination, planning and support.
Background working with confidential information, strict
processes and ambitious targets. Thrives under pressure in high
tempo environment to meet tight deadlines. I am able to
produce business correspondence, detailed reports and useful
spreadsheets using diverse software programs and technical
skills. Respectful, punctual and hardworking.
Languages

• Polish - Fluent
• Russian - Fluent
• Ukrainian - Expert
• English - Intermediate

Links

[open contact info](look above in the "contact info" section)