Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9806272/

Work experience

Customer support representative

from 09.2024 to 05.2026 (1 year 9 months)
Helpware, Київ (Консалтинг, бухгалтерія, аудит)

— Providing Customer Support for the website users
— Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
— Follow communication procedures, guidelines, and policies
— Responding promptly to customer inquiries
— Communicating with customers through various channels (chat/emails)
— Acknowledging and resolving customer complaints
— Keeping records of customer interactions, transactions, comments and complaints
— Entering data into a CRM, other online tools, and cloud-based platforms
— Other related tasks assigned by managers of the Clients and/or company

QA Junior

from 09.2023 to 06.2024 (10 months)
QA Light Outsource, Київ (IT)

Test Planning: Assist in developing test plans that define the scope, strategy, resources, and timeline for testing activities.
Test Case creation: Create and execute test cases based on project requirements, specifications, and user stories.
Bug Detection and Reporting: Identify and document software defects, providing detailed information to help developers debug effectively.
Regression Testing: Perform regression testing to verify that previously resolved issues are fixed without introducing new defects.

QA Trainee

from 09.2022 to 05.2023 (9 months)
Right & Above, Київ (IT)

Test Planning: Contribute to the creation of test plans outlining the scope, approach,
resources, and schedule for testing activities.
Test Case Design: Develop and execute test cases based on project requirements,
specifications, and user stories.
Defect Identification and Reporting: Detect and document software defects,
providing detailed information to aid developers in the debugging process.
Regression Testing: Conduct regression testing to ensure that previously identified
issues have been addressed without introducing new problems.
Continuous Learning: Stay informed about industry trends, emerging technologies,
and best practices in software testing to enhance skills and knowledge.

Localization Engineer

from 04.2021 to 01.2022 (10 months)
Project Soko, Дистанційно (Консалтинг, бухгалтерія, аудит)

- Преобразование файлов PDF и исправление форматирования в Word и PowerPoint;
- Подготовка файлов для CAT-инструментов, таких как MemoQ или Trados Studio;
- Вычитывание переведённых текстов на предмет грамматических, орфографических ошибок и пунктуационной правильности;
- Устранение неполадок

Education

Мариупольский Державний Універсітет

Факультет Грецької Філології та перекладу
Higher, from 2014 to 2018 (4 years)

Additional education and certificates

Software Testing course, QA Light IT School

2023, 2 місяці
Certificate

Quality Assurance. Academy Rocket

2023, 3 тижні
Certificate

Knowledge and skills

• Jira
• Ручне тестування
• Написання bug reports
• Написання тест-кейсів
• Складання чеклістів
• Здатність до навчання

Language proficiencies

English — advanced

References

Yuliia Novosolova

Yuliia Novosolova

Head of HR Department, LLC ‘Right&Above’

Additional information

EXPERIENCE IN TESTING:
Proficient in test planning and estimation, including understanding the scope of testing and evaluating the effort required. Skilled in analyzing requirements and translating them into effective checklists and test cases. Capable of executing test cases meticulously and reporting any bugs or issues encountered during the testing process. Familiarity with utilizing Jira, a popular project management tool, to track and manage testing tasks and issues.

QUALITY ASSURANCE IN SOFTWARE DEVELOPMENT LIFECYCLE (SDLC):
Possessing a solid theoretical foundation in SDLC, encompassing a deep understanding of testing approaches, testing classification, testing principles, bug lifecycle, test design techniques, and their practical implementation. Proficient in navigating various test levels, ensuring comprehensive test coverage throughout the software development process.

My telegram: @Ermiod