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Work experience

Customer Service and Data Entry

from 01.2022 to 06.2023 (1 year 5 months)
Prosumergrid (USA), Atlanta (Finance, banking, and insurance)

Provide exceptional customer service by responding to customer inquiries, resolving issues, and addressing complaints in a timely and professional manner.
Assist customers in navigating products or services, providing information, and guiding them through processes or procedures.
Maintain a thorough understanding of products, services, and policies to accurately address customer queries and provide appropriate solutions.
Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
Collaborate with other team members and departments to resolve complex customer issues or escalate them as necessary.
Maintain customer records and update information in the customer database or CRM system.
Identify opportunities for customer service improvements and provide feedback to management.
Follow established customer service procedures and guidelines to ensure consistent service delivery.
Handle customer complaints or issues with empathy and professionalism, striving to achieve customer satisfaction and retention.
Continuously develop product knowledge and stay updated on industry trends to better assist customers.

Collaborative Member

from 01.2020 to now (4 years 3 months)
Political Science Research Center - University of Minho (Portugal), Braga (Education and science)

Research and collaborations focused on:
- Public administration.
- Political agenda.
- Comparative studies of political agendas.
- Comparative agenda projects.
- Political agenda process.
- Left-right party dimension.
- Political agenda of progressive governments.
- Energy security policies.
- Data Analysis

SEO copywriter

from 01.2018 to now (6 years 3 months)
Freelance, Quito (Individuals)

Structuring and organic addition of keywords for high search engine visibility and relevance.
Maintaining high originality and uniqueness (90%+), avoiding rewriting.
Quality SEO optimization for improved rankings.
Superior content presentation to engage and retain visitors.
Multilingual market analysis for effective content strategies and expanded audience.
Technical expertise in the IT field, including API documentation.
SEO analytics and optimization using tools like Google Analytics or SEMrush.
Strong teamwork skills for collaboration with developers, marketers, and designers.

English / Spanish / Portuguese Translator

from 01.2017 to now (7 years 3 months)
Freelance, Quito (Individuals)

Translation: Proficient in translating diverse documents accurately between multiple languages (English/Spanish/Portuguese)
Interpretation: Skilled in simultaneous and consecutive interpretation for business meetings and conferences.
Editing and proofreading: Experienced in ensuring grammatical and stylistic accuracy in translated texts.
Research and preparation: Capable of conducting thorough research for precise translation of specialized terminology.
Client collaboration: Effective communication to understand requirements and ensure client satisfaction.
Language proficiency: Native level in Spanish, C1 Portuguese, and C1 English.
Strong linguistic skills: In-depth knowledge of grammar, vocabulary, and stylistics in each language.
Versatility: Adaptability in handling various document types, including legal, technical, marketing, and web content.

Administrative - Financial Coordinator / Head of the Financial Administrative Co

from 09.2016 to 09.2017 (1 year)
Ministry of Economic and Social Inclusion (Ecuador), Quito (Government organizations)

- Financial analyst.
- Financial and economic reports.
- Financial indexes.
- Cash flows.
- Data Analysis
- Coordination and direction of the Financial Department and Administrative Department.

Head of the Financial and Public Debt Unit

from 08.2012 to 08.2014 (2 years)
Municipality of the Metropolitan District of Quito (Ecuador), Quito (Government organizations)

- Financial analyst.
-Financial and economic reports.
-Financial indexes.
-Cash flows.
-Public debt analysis.
-Investment projects.
-Financial contracts inspection.
- Data Analysis
-Member of the Retirement Fund of the Municipality of Quito
-Member of the Economic Development and Productive Infrastructure Commission.

Accountant

from 01.2010 to 05.2011 (1 year 4 months)
Corporación de Titularización Hipotecaria (Ecuador), Quito (Finance, banking, and insurance)

- Account analysis.
- Flow analysis.
-Financial statements.
- Internal accounting of the corporation.
- Transactional annexes.
- Data Analysis

Education

University of Minho (Portugal)

Ph.D. in Administrative Science in the field of Public Administration, Braga
Higher, from 2017 to 2022 (5 years)

Masaryk University (Czech Republic)

Master on Energy Security Studies - International Relations, Brno
Higher, from 2014 to 2016 (2 years)

Pontificia Universidad Católica del Ecuador (Ecuador)

Business Engineering with a major in Finance, Quito
Higher, from 2004 to 2010 (6 years)

Pontificia Universidad Católica del Ecuador (Ecuador)

Certified Public Accountant (CPA), Quito
Higher, from 2004 to 2009 (5 years)

Additional education and certificates

Advanced English Certification (Common European Framework of Reference for Languages)

2012, 1 year

Russian Language Course - International Humanitarian University

2022, 1 year

Knowledge and skills

Language proficiencies

• Spanish — fluent
• English — advanced
• Portuguese — advanced
• Russian — average

References

Macelo Sandoval

Macelo Sandoval

Chief Executive Officer, ProsumerGrid, Inc.