Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/9848110/

Work experience

Business Analyst in Mobile Design

from 06.2019 to 11.2022 (3 years 6 months)
Trinetix, Kyiv (IT)

Responsibilities:
- communication with the customer, conducting Q&A sessions, clarifying the requirements, holding design-sessions, presenting-discussing-approving intermediate results, presentation of the final result;
- business analysis of the received requirements, research, visualization and presentation of the analysis results, project planning;
- working with the design team: setting and monitoring tasks, time management, daily routines;
- working with the dev-team: project transfer from design to development, grooming, support;
- user-testing of app design and behavior

Key Contributions:
- over 50 mobile apps designed from scratch or upgraded (entertaining, social, time&project, auditor, technical apps)
- conducting series of design-sessions with decision-makers to get everyone on the same side

Client Service Director

from 09.2018 to 06.2019 (10 months)
AGAMA Creative Services, Kyiv (Marketing, advertising, and PR)

Responsibilities:
- manage the staff, clients, and process for particular accounts and policies for all accounts;
- create strong community and client relations;
- oversee tracking of data about accounts, intervening when problems occur;
- lead marketing efforts, pricing, and outreach to upper management;
- manage the internal financial forecasting requirements and be responsible for meeting corporate profitability goals.

Key Contributions:
- 15% increase in profitability
- increase the number of orders for key clients
- integration of 3 client service divisions into a single structure: staff evaluation, search, and training, procedures unification

Head of Sales / Account Team

from 09.2016 to 02.2017 (6 months)
WiseWeb, Kyiv (IT)

Content Marketing Automation Software Development (SaaS)

Responsibilities:
- research target markets and determine first-priority niches
- competitive analysis of the content marketing automation tools and platforms
- develop criteria for the Client / Partner selection process
- create business process models for the target Clients / Partners
- analyze "as-is" BPMs and find problems and loss points
- collect product requirements
- develop sales strategy and roadmap to achieve company KPIs
- develop sales & product support workflows
- develop the complete Sales&Account KPI list
- develop motivation principles for Sales&Account Team
- develop flows, scenarios, procedures, tasks, and checklists for Sales&Account Team

Key Contributions:
- the complete process map of content creation and content management
- the key problems and loss points are identified
- competitive analysis of the content marketing automation tools and platforms for English & Cyrillic markets (USA, Europe, Russia)
- product requirements are gathered

Education

National University of Kiev-Mohyla Academy

Political Science, Kyiv
Higher, from 1993 to 1997 (4 years)

Knowledge and skills

• MacOS setup
• Customer orientation
• Q&A interviewer
• Project management
• Time management
• Team management
• Conducting presentations
• Business communication
• Ability to work in multitasking mode

Language proficiencies

• English — above average
• Ukrainian — advanced

Additional information

Senior executive with excellent project management skills, analytical thinking and strategic vision. Understanding business and making decisions based on achieving criteria the company has established as critical. Oriented on thorough task analysis and effective resource management to develop smart and working solutions for different problems. Able to negotiate and persuade others to align with taken decisions. Over 3 years experience as Business Analyst in Mobile design & development. Practical experience as Project Manager in software development, web development, advertising development and execution