Максим
Customer support representative
- Age:
- 27 years
- City of residence:
- Kostiantynivka (Donetsk Region)
- Ready to work:
- Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/9899492
Work experience
Technical support specialist
from 09.2017 to 04.2018
(7 months)
Joom, Дистанційно (Роздрібна торгівля)
Техническая поддержка англоязычных пользователей интернет-магазина Joom (аналог AliExpress) при помощи HelpShift.
Помощь по общим вопросам.
Восстановление утраченных аккаунтов.
Решение проблем, связанных с оплатой. Просмотр платежных логов систем Genesis, PayPal, решение ошибок с оплатой.
Проведение возвратов средств за поврежденный товар.
Модерация товаров. Поиск и удаление товаров, нарушающих интеллектуальную собственность.
Education
ДонНУ
Переводчик (английский/немецкий), Донецьк
Higher, from 2013 to 2017 (4 years)
Knowledge and skills
Language proficiencies
- English — advanced
- German — above average
More resumes of this candidate
Remote
Higher education · Full-time, part-time
- Агент техподдержки / Technical Support, Joom, 7 months
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The candidate's resume is posted at https://www.work.ua/resumes/9899492