Customer support representative

We are Ukrainian IT company Galaktica, we work with our own product on the global market.

Now we are actively scaling, in this regard, we are looking for a Customer Support representative with experience of 6 months or more!

You will have a bet $500-$600 with the possibility of growth. We will also write a $350 KPI for you, and it always increases, so you could increas your income. Thus, in our company for the first month of work you will earn from $ 850.

You will have a combined schedule, which contains day shifts (from 2 p.m till 10:30 p.m) and night shifts (from 10 p.m till 6:30 a.m), depending on the need of team.

Schedule 5/2, weekends in a row, however they are floating, like this month it can be Sun-Mon (the whole month), next month — it can be Mon-Tue (all month).

What responsibilities will you have:·

• Solve arising incidents with users: analyze incoming tickets, live chats and phone calls, conduct investigations, communicate with users, fully satisfying their requests for cases. It will take 60% of your working time;
• Communicate closely with the moderation team, partners and customers, 20% of the time;
• Update knowledge bases, constantly improve the processes of communication with users, 10% of their working time;
• It will take 10% of the time to prepare reports on user requests.

But your main task will be:

• Solve customer requests;
• Find answers to their questions, with which we will help you;
• Create high-quality communication between adjacent units.

We expect that:

• you have at least 6 months experience in client support in English;
• Your level of English is upper intermediate+, fluent speaking English ;
• you have strong English communication skills via e-mail and phone.

Would be an advantage:

• experience with Zendesk and/or other customer support systems;
• experience with manuals, rules and standards for communication with customers;
• you know what customer-friendliness is and can successfully apply it during your working process;
• you boast about psychological skills and are able to find common language even with the most difficult customer.

What else are we happy to offer you:

• Employment: Official employment, 3 weeks of vacation and paid sick leave;
• Equipment: powerful hardware, additional monitors, specialized gadgets — all for solving large-scale problems and experiments;
• Continuous development: we pay for trainings, seminars so that you can grow professionally and keep abreast of the latest trends. We have a library where you can take any book you like. And we, in turn, will gladly accept your books wishes;
• Colleagues and atmosphere: the people around you determine the standard of living. Thanks to the quality stages of the interview, we choose the best of the best. You will work with real professionals in your field;
• And also: we regularly gather for lunch at the expense of the company and hold cool team building about which later becomes the stuff of legends.

Our goal is to build a product IT ecosystem of different directions, in which each employee will have the opportunity to open internal startups, grow and realize their dreams. Join!

By the way, such a project for us was the assistance of the Armed Forces, which we undertook with all zeal and professionalism. We have created a full-fledged information front with budgets, volunteers and results, which we published on our social networks (one example).

We continue to buy equipment, gadgets, special clothes, medicines and much more, we make it by ourselves. We also cooperate with the verified foundation of Serhiy Prytula.

By working with us, you not only earn money — you help save lives and fight for our Ukraine.

We will be glad to discuss all your questions and invite you to the first stage of the interview!

Want to know more about us?

Follow the link: http://galaktica.io/

Meet our team that is already waiting for you: https://www.instagram.com/galakticateam/

We will be glad to discuss all your questions and invite you to the first stage of the interview!

Telegram: https://t.me/recruiter_helen