Support manager

We are currently seeking a dedicated and professional Client Support Manager to join our team. This role involves handling client communications, providing insightful support, and ensuring seamless interactions across various platforms.

📌Key Responsibilities:

• Working as support manager or similar field;
• English — Intermediate and higher (must have);
• Understanding of SDLC;
• Client Communication: Establish and maintain effective communication with clients, understanding their needs, and responding to their inquiries.

Actively address issues and leverage opportunities to enhance customer satisfaction;

• Project Support and Optimization: Ensure seamless operation and support for projects in the maintenance phase;
• Implement and refine SEO strategies, promotions, and other opportunities to enhance the website’s functionality and performance;
• Analysis and Recommendations: Analyze and evaluate project effectiveness

🚀Soft Skills Required:

• Courteous and patient interpersonal interactions;
• Quick identification and understanding of customer needs;
• Strong analytical skills, especially when dealing with customer inquiries;
• Stellar verbal and written communication capabilities;
• A collaborative, team-oriented approach;
• Ability to multitask effectively and prioritize tasks;
• Adherence to agreed-upon deadlines with clients.

🤝We offer:

• We give a revenue share when the project achieves its KPIs;
• Mentoring and training. We guarantee professional growth;
• Working in a dynamic and creative team, team building and other events;
• Interesting projects, support and mentoring;
• Adequate management;
• Fixed salary;
• Regular review of financial motivation;
• Work format: full-time, in the office in Kyiv, but it’s also cool that the schedule is flexible because we are for the result;
• You have 24 days, the number of which you yourself can allocate to vacation and sick days

☝️Interview stages:

• HR Interview -Tech Interview -Offer