Customer service representative

Responsibilities:

• Handling incoming calls from patients/doctors: answering questions, providing necessary information, and assisting in resolving patient problems.
• Database management: using computer programmes to search and update information in the database.
• Call routing: collaborating with other departments in the company to resolve customer issues.
• Collecting and analysing customer feedback to improve customer service and suggest solutions to improve customer satisfaction.

Requirements:

• Knowledge of English at C1-C2 level (SPANISH, CHINESE are also valuable)
• DESKTOP for work
• WORK EXPERIENCE IS NOT REQUIRED (BUT WILL BE AN ADVANTAGE) + WE WILL PAY FOR YOUR TRAINING
• Availability of a permanent internet connection.
• Excellent communication skills (oral and written), politeness and tactfulness.
• Ability to work effectively in a multi-tasking environment and meet deadlines.
• Knowledge of PC / Excel, Microsoft Word.
• Ability to remain calm in stressful situations and handle complaints.

What we offer:

• Cooperation with an international company: you will become part of an organisation with an established system of work and a stable reputation.
• Streamlined work processes: all stages of work are structured and optimised for your convenience and efficiency.
• Training and development: the company provides full training and on-the-job support.
• Remote working: the ability to work from anywhere in the world without having to spend time travelling.
• Working day (Monday-Friday) from 9 am NY time zone (2 working shifts: 16−21pm and 20−01 pm Kiev).
• Payment in USD (to be discussed additionally at the interview).
• Prospects for career growth.

If you are interested and have questions, please send me a private message in telegram — a_nastesius.

Have a nice day, Sincerely Anastasiia