Customer Support Specialist (USA Logistics)

Here at Vista Trans, we think one can become the best freight company only by delivering the right product to the right place in the right condition and at the right time. We offer reliable cargo transportation services across the US and Canada on transparent terms and at affordable rates. You show us two points on the map and we provide you with a readymade logistic solution.

We offer:

• Starting NET monthly salary from $900.
• Career growth within a US company, annual salary reviews.
• Paid vacation, sick leaves, and US public holidays (22 days in total).
• Payments in national currency are tied to the USD exchange rate.
• Employment: ФОП, the company covers all taxes and provides a paid training period, 2 weeks of paid vacation annually, 1 week of paid sick leave annually, and birthday leave.

Terms: Full-time

Working Hours: Mon-Fri, 20:00 — 05:00 (Kyiv time).

About the role: The Customer Support Operations Specialist will be responsible for providing first-line support to clients and drivers using SmartTruck fuel card services. This role includes handling phone calls, emails, and support tickets, assisting with fuel card management, troubleshooting card and fueling issues, and ensuring smooth day-to-day support operations.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

• Customer Support Operations:
  • Answer client and driver phone calls, emails, and support requests.
  • Assist with fuel card management, card issues, and fueling-related problems.
  • Support onboarding processes and handle card-related requests.
  • Investigate and resolve driver/unit/truck/card assignment issues.
• Operations & Documentation:
  • Track platform/provider issues and escalate cases when needed.
  • Maintain accurate ticket documentation and prepare daily/weekly support summaries.
  • Follow internal SOPs and support processes to ensure service quality.
• Communication & Service Quality:
  • Provide professional support to U.S. based clients and drivers.
  • Ensure timely responses, strong attention to detail, and high-quality customer service.
• Performance & KPIs:
  • Meet operational KPIs, including phone answer rate, email first response time, client update frequency for unresolved urgent cases, and support case resolution metrics, etc.

Qualifications:

• Education: Bachelor’s degree is preferred.

• Experience:
  • Previous experience in customer support, operations support, or a similar
  • client-facing role.
  • Experience in trucking, logistics, fleet support, or fuel card operations is a plus, but not required.
  • Experience working with CRM systems, ticketing tools, and spreadsheets.

Skills:

• Strong verbal and written English communication skills.
• Comfortable handling phone-based support with U.S. clients and drivers.
• Strong attention to detail and problem-solving skills.
• Ability to multitask and manage support requests efficiently.
• Ability to follow SOPs, processes, and escalation procedures.
• Strong organizational and documentation skills.
• Ability to work independently in a remote and fast-paced environment.
• Excellent multitasking and time-management abilities
• Customer-focused with a positive, solution-driven mindset
• Ability to work under pressure and meet deadlines
• Strong desire to learn and grow within the company

Please apply on Work.ua and make sure to have an English-written resume.