AI Conversation Designer with German

About the Role

As an Associate Conversation Designer at Pearl, you’ll help build and evolve chatbots that support and convert millions of customers around the world. This role is focused on the German market and requires native-level German fluency to design, review, and optimize customer-facing conversational experiences. You’ll work alongside experienced conversation designers to create engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This is an excellent opportunity for an early-career professional who is curious about AI, passionate about conversation design and user experiences, and excited to learn in a fast-paced, collaborative environment.

What You’ll Do

• Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys
• Write clear, compelling conversation copy that aligns with brand tone and business objectives
• Analyze customer transcripts and chatbot performance to identify gaps and propose improvements
• Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability
• Partner with international teams to localize and align bots with regional goals and personas
• Collaborate with analytics to evaluate performance metrics and measure impact
• Conduct QA (functional, linguistic, and regression) testing of bot interactions
• Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches)

What We’re Looking For

• Advanced level of German or higher
• 0−2 years of experience designing and launching chatbot or conversational AI solutions in production environments, or through internships, academic projects, or research
• Upper-intermediate level of   English or higher.
• Experience working with or exposure to LLMs and prompt engineering
• Introductory knowledge of Python or another scripting language applied to conversational systems or automation preferred
• Strong attention to detail and ability to identify patterns, inconsistencies, and opportunities for improvement
• Eagerness to learn new technologies, tools, and ways of working
• Curious, analytical mindset with a passion for understanding customer behavior and solving problems
• Bachelor’s degree or equivalent experience in Linguistics, Cognitive Science, Human-Computer Interaction, Computer Science, Human-Centered Design, or a related field

Bonus Points For

• Coursework, projects, or internships involving AI, chatbots, UX writing, customer experience, or product design
• Experience using tools such as Figma, Excel, PowerBI, Asana, Lucid
• Chart, or similar platforms
• Experience working on team-based projects with multiple stakeholders
• Interest in global markets, localization, or multilingual experiences

Our Perks and Benefits

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Collaborative and supportive team
• and much more.