Євгенія

Yevheniia Drobetska
Customer Support Agent

With a genuine passion for languages and a problem-solving mindset, I am
ready to contribute my expertise to a dynamic team and drive positive
outcomes for both customers and the organization. With a talent for fostering
strong connections, I thrive in fast-paced environments, utilizing my
communication skills to guarantee customer satisfaction

Contact
Experience
Phone
+380666662063 2021 - 2023
Livingston Research | Kyiv, Ukraine
Email Customer Support Representative
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Investigated and resolved customer complaints and issues in a timely
Address manner, ensuring a high level of customer service through various
Bilodidivka 19/159 Boryspil’ channels, including messages, emails, and live chats
Ukraine Processed customer orders accurately and efficiently, ensuring the
correct products, quantities, and pricing

Language Maintained detailed and accurate records of customer interactions,
inquiries, complaints, and resolutions in the customer relationship
management (CRM) system
Ukrainian (native)
Russian (native)
English (C1)
Education
German (B2) 2018 - 2022
Turkish (B1) Taras Shevchenko National University of Kyiv
Spanish (B1) BSc English Philology and Two Western European Languages

2014 - 2017
Skills Bukovinian State Medical University
General Medicine
Customer Service

Internship
Language proficiency
Microsoft Office and Excel
Communication skills
Ability to work under pressure Jul - Aug 2016
Problem solving Hadiach Central Region Hospital
Chat GPT skills
Student-trainee in Intensive Care Unit

Hobbies Extra-curricular Activities
Playing ukulele
Polyglot Gathering 2023
Reading books in various
languages The event was an enriching experience that broadened my horizons in
Travelling
language learning, engag in stimulating discussions, and language
exchange activities. This experience not only enhanced my linguistic
abilities but also fostered cultural understanding and global connections