Ганна

HANNA MOROSHCHUK

IT professional

Dedicated IT professional ith 3 years of e perience providing IT support and

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maintenance. Managed 20+ cases daily for on site and remote users. En oy
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finding creative solutions to different re uests. Looking to e pand my skill
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and tackle new challenges in an inviting environment.

WORK EXPERIENCE

TrackEnsure ELD Toronto, CA

PERSONAL INFORMATION Supervisor of technical support department May 2021 - Present
Home adress:
 Supervise and lead a team of support operators.


Mykolaiv city, Ukraine


Manage the performance of each operator (setting objectives, assessing performance,

Temporary adress:
 coaching for improvement, and recommending disciplinary action).



Koh Samui, Thailand
Provided training and guidance to associates through weekly meetings, monthly
Contact info:
 assessments, and daily mentoring.


Skype: anechka1794

Telegram: [открыть контакты](см. выше в блоке «контактная информация»)
 Work with other departments (QA, Coaching, Development, PM, and others) to help

E-mail: [открыть контакты](см. выше в блоке «контактная информация») create a mutual understanding of the current and potential support needs of clients.



Age: 29 years Collect and process fines from customers related to our application and assistance in

retraction.



LANGUAGES Interview new candidates.









English
 GOOD USER Operator of technical support department April 2020 - May 2021
Ukrainian
 NATIVE

Russian

Communicated with customers in Russian and in English.


NATIVE

Romanian
 BASIC Assisted clients with various ongoing urgent tasks.



Polish BASIC
Investigated and responded to support request via email, phone and remote control

HOBBIES software.



Trained new interns by accompanying them during their two weeks.








books gym traveling
EDUCATION
Mykolaiv National Agrarian University Mykolaiv, Ukraine
cooking languages piano Master’s degree in Managemens September 2016 - August 2018
Bachelor ’s degree in Management September 2011 - August 2016
PERSONAL QUALITIES
Communicative, responsible, positive, CERTIFICATES
reliable, punctual, organized, creative.
Ready to learn new things and adapt
to any environment. 
 2017

 Certificate IELTS (score 5.5)
Willing to relocate.

2019

 Web Design Online Course Certificate
COMPUTER LITERACY 2019

 Certificate of Online Courses in Mobile Application

Design for Android and IOS Platforms
Microsoft Word, Excel, Power Point, 2019 TESOL certi ficate course
COUNTRIES
Figma, Photoshop, Sony Vegas Pro.