Anastasia

ANASTASIA KUZOVA
L E A D G E N E R A T O R , D I S P A T CH E R
Ukraine, Odessa | [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)

ABOUT ME
I have excellent verbal and written communication skills, extensive amounts of patience, a positive
attitude and willingness to learn.

SKILLS

Adaptable to change Good communication skills
Target-driven Ability to work independently or as a part
of a team
Enthusiastic, hard-working and committed
Open minded

PROFESSIONAL EXPERIENCE

Home Alliance
https://homealliance.com
Appliance Repair Dispatcher (DSR) | 06. 2022 - Present
Tech's support - Collecting sales and payments data from techs
Closing jobs for past months with techs and updating the current status
Invoices check up with techs to get them ready for the payment
Jobs assigning, managing tech's schedule
Following up with customers to confirm and collect payment information
Taking problematic customers for pre-escalations. Reporting escalations
Approving with techs/confirming with customer refunds
Parts/techs ETA checking and updating customers.
Creating and emailing invoices
Checking and fixing call center booking mistakes
Scheduling days off on tech schedule in the system
Checking cancellations, investigating loses
Cancelling/rescheduling appointments
Weekly meeting preparation with Account manager (collecting and updating requested data)

Vizual Technologies, Inc., USA
https://vizualtech.com
Lead Generator | 01.2020 - 03.2022
Generate new leads using email marketing, social media, and other relevant channels
Prospecting, generating, qualifying, processing and following up on leads and appointment
setting for external sales team
Collaboratively work with the sales to develop lead generation strategies to generate
lead opportunities with prospective customers
Organize and keep the lead status updated in the CRM software
Geotrans Service Ltd, Odessa
Administrative Assistant | 06.2019 - 12.2019
Schedule appointments, meetings, and reservations as needed
Screen phone calls, redirect calls, and take messages
Organize and maintain files and databases in a confidential manner
Receive invoices and review for accuracy

D&Z Networks/RX2GO, USA
Logistics Dispatcher | 07.2018 - 05.2019
Receive calls from the customers throughout the shift and understand the nature of the call
and perform the action that needs to be taken from the call
Receive calls from the drivers throughout the shift and will keep track of driver location, job
status, and driver needs
Communicate with the drivers, managers, dispatchers and assist them with various enquiries
Perform frequent calls to sipping/receiving departments to confirm the conditions of pick
up or delivery

Sophia's Restaurant, Fujairah United Arab Emirates
F&B Manager | 09.2015 - 05.2018
Managing food and beverage operations within budget and to the highest standards
Leading F&B team by attracting, recruiting, training and appraising talented personnel

Maritime College, Illyichevsk
School Secretary | 06.2014 - 09.2015
Distribute mail and handle correspondence of the office, responding to routine requests for
information, word processing and proofing letters and responses
Type, reproduce and distribute notices to staff, students and parents
Act as receptionist, greeting visitors, answering phone calls and providing general
information about the school in a pleasant and efficient manner
Maintain efficient and well-organized electronic and paper data collection including
confidential student and personnel files

FujairahRotana Resort & Spa, FujairahUnited Arab Emirates
Front Office Agent | 12.2011 - 01.2013
Providing prompt, efficient and responsive service to all hotel guests, as to achieve a high
level of guest satisfaction and standards of service
Being the first point of contact with the guest is to create an unforgettable first impression
and project a favorable image of the hotel at all times
Responsible for all systems and procedures connected with Front Desk – check in, check out,
cashiering, luggage handling, hotel & city information, guest transfers and guest etiquette
and other allied Front Office tasks
 P&O Princess Cruises, USA
https://www.princess.com
Junior Waiter | 04.2008 - 06.2011
Responsible for selling and up selling beverages and carrying out promotions on board
Assisting in making special orders arrangements, taking reservations, organizing wine
seminars
Ensuring customer satisfaction by achieving delivery of service quality norms by interacting
with clients, handle guests’ requests and resolving complaints

EDUCATION

09.2003 - 06.2008 | Odessa National University named by I. I.Mechnikov

Management of Foreign EconomicActivity

April 2016 | EMCAN Educational Institute Dubai

Secretarial & Office Work Training Course