Сайт поиска работы №1 в Украине
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Личные данные скрыты
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Менеджер проєктів
- Город проживания:
- Киев
- Готов работать:
- Удаленно
Контактная информация
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YULIA ORLOVA
SKILLS
PERSONAL
PROFILE Fluent English, German, Ukrainian
Excellent linguistic competence
Exceptional communication skills
Visited 22 countries
Worked in the UAE,
Germany, Poland for such WORK EXPERIENCE
corporations as Google,
Hilton
Teamlead Client Support/QA Manager
ADSY, KYIV/UKRAINE
01/2021 - NOW
Managing clients'SEO campaigns
Processing clients' incoming payments and refunds
Project development
Team members motivation
Identifying team goals and evaluating team
performance
CONTACT
Customer Support Consultant
Kyiv,Ukraine
SUPPORTYOUR APP, Kyiv/Ukraine
03/2020 -12/2020
[открыть контакты ](см. выше в блоке «контактная информация») Communicating with customers through various
channels
[открыть контакты ](см. выше в блоке «контактная информация»)
Processing orders, forms, and requests
Acknowledging and providing a solution to
customer complaints
EDUCATION Guest Relations Manager
Rixos BAB AL BAHR, UAE
10/2018 – 08/2019
Hochschule Heilbronn, 2015
Master, Tourism Management,
Overseeing and coordinating all arrivals and departures
of VIP guests
Kyiv National University, 2012
Promoting additional sales to reach budget objectives
Bachelor, English Philology
Resolving guests’ complaints to the satisfaction of all
parties involved
Business Center Front Office Manager
HILTON FRANKFURT AIRPORT, GERMANY
09/2015 – 08/2016
Updating all valid business information regarding the
events in the Hotel
Administrative tasks (preparing key cards for the
conference rooms, making the labelling for the
displays with the events names etc, preparing reports
about the events in the hotel, booking all charges )
Trainee Sales & Marketing Manager Assistant
Local Global GmbH – Stuttgart, Germany
01/2015 – 05/2015
Organising international Trade Fairs such as CeBIT in
Hannover
Creating promotional material for the Trade Fairs
Developing and presenting new company products at the
Trade Fairs
Coordinating organisational requests from partners and
event hosts
Customer Consultant (project job)
Google – Wroclaw, Poland
08/2014 – 01/2015
Quality control of data and taking actions to improve data
accuracy
Documenting notes from each call in the company
database
Handling complaints, providing appropriate solutions and
alternatives within the time limit
SKILLS
PERSONAL
PROFILE Fluent English, German, Ukrainian
Excellent linguistic competence
Exceptional communication skills
Visited 22 countries
Worked in the UAE,
Germany, Poland for such WORK EXPERIENCE
corporations as Google,
Hilton
Teamlead Client Support/QA Manager
ADSY, KYIV/UKRAINE
01/2021 - NOW
Managing clients'SEO campaigns
Processing clients' incoming payments and refunds
Project development
Team members motivation
Identifying team goals and evaluating team
performance
CONTACT
Customer Support Consultant
Kyiv,Ukraine
SUPPORTYOUR APP, Kyiv/Ukraine
03/2020 -12/2020
[
channels
[
Processing orders, forms, and requests
Acknowledging and providing a solution to
customer complaints
EDUCATION Guest Relations Manager
Rixos BAB AL BAHR, UAE
10/2018 – 08/2019
Hochschule Heilbronn, 2015
Master, Tourism Management,
Overseeing and coordinating all arrivals and departures
of VIP guests
Kyiv National University, 2012
Promoting additional sales to reach budget objectives
Bachelor, English Philology
Resolving guests’ complaints to the satisfaction of all
parties involved
Business Center Front Office Manager
HILTON FRANKFURT AIRPORT, GERMANY
09/2015 – 08/2016
Updating all valid business information regarding the
events in the Hotel
Administrative tasks (preparing key cards for the
conference rooms, making the labelling for the
displays with the events names etc, preparing reports
about the events in the hotel, booking all charges )
Trainee Sales & Marketing Manager Assistant
Local Global GmbH – Stuttgart, Germany
01/2015 – 05/2015
Organising international Trade Fairs such as CeBIT in
Hannover
Creating promotional material for the Trade Fairs
Developing and presenting new company products at the
Trade Fairs
Coordinating organisational requests from partners and
event hosts
Customer Consultant (project job)
Google – Wroclaw, Poland
08/2014 – 01/2015
Quality control of data and taking actions to improve data
accuracy
Documenting notes from each call in the company
database
Handling complaints, providing appropriate solutions and
alternatives within the time limit
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/10296250/