Катя

Kateryna
Zelinska
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Rivne
CUSTOMER SUPPORT
@katyazelinska (telegram) ENGLISH TEACHER
24 YEARS OLD

EDUCATION
SECONDARY SCHOOL
School 15 Rivne
2006-2017

BACHELOR
FACULTY: FOREIGH PHILOLOGY
(ENGLISH)
Rivne State Humanitarian University

2017-2021

EXPERIENCE

BARISTA
ATMOSFERA coffee bar
Present

Preparing and serving hot and cold drinks such as coffee, tea

SKILLS and specialty beverages
Cleaning work areas and equipment
Describing menu items and suggesting products to
Multitasking
customers.
Problem-Solving
Servising cutomers and taking orders
Fast Learner
Strong Communication CUSTOMER SERVICE REPRESENTATIVE IN LABQ-
Computer Literacy MOST INNOVATIVE CLINICAL LAB
Attentive To Details LabQ Diagnostics is a full-service, independent clinical
Teamwork
laboratory servicing New York and New Jersey
May 2023- August 2023

Resonding to customer quiers in a timely and accurate way,
LANGUAGE via phone or email
Identifying customer needs and help customers to solve their
Ukrainian native speaker problem
English B2 level Follow up with customers to ensure their technical issues are
resolved

ENGLISH TEACHER

2019-2022

Planning course material and activities
Building trusting relationships with students, parents and
other staff
Assesting the students’ progress (homework, exams, etc.)