Бондарєва

Tereziia Bondarieva
[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

PROFILE

I am an experienced customer service representative. Resourceful and dedicated customer
service/dispatcher/manager with excellent analytical skills and a demonstrated commitment to providing
great customer service. Strong organizational abilities with proven success in managing multiple projects
and tasks.
One of my strong sides is the ability to stay calm, focused, and productive under the most unpredictable
circumstances. I am always ready to handle customer complaints or any major incidents. I want to become
a part of a proactive team where I can take part in improving customer service procedures and standards,
and would be able to exchange ideas and develop my career.

EXPERIENCE

Logistics Department Representative

XXXL Lutz 2021-2023
● Filled in and monitored necessary warehouse information and data.
● Maintained order files, and special project documentation according to the strict requirements.
● Oversaw order tracking.
● Identified and processed both regular and priority orders.
● Coordinated transportation for outbound shipments.
● Collaborated with customer service team members to ensure that customer orders are correct.
● Finalized shipping processes.
● Provided import/export logistics support as assigned by the supervisor.

Manager of a Customer Support Department

WOW24/7
● Supported and guided current and new customers at each stage of communication.
● Handled emails from customers and responded in a timely manner according to the established SLAs.
● Handled complaints and issues to make sure that every customer is satisfied.
● Investigated and resolved difficult situations that customers reported to customer service.
● Discussed promotions, products, and anything pertaining to better and more satisfactory service for the
customer.
● Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
● Accurately verified information and updated information databases as necessary.
● Kept records of all customers’ information and reported cases in order.
● Communicated effectively with colleagues and superiors.
● Brought forth a self-motivated attitude.
● Developed sales campaigns and made outbound calls to potential customers.
EDUCATION AND COURSES
Uzhhorod National University "Applied Linguistics"

Bachelor's degree, 2012-2015

Au pair programme,Munich, Germany, 2014-2015

Language courses, Munich, Germany 2015-2018

Danylo Halytskyi Lviv National Medical University “Faculty of Pharmacy”

Master's degree, 2018-2023

SKILLS

SOFT SKILLS
● Positive attitude and the power of persistence to see a tough task through to the end with a simple
motivation to keep going. When you practice positivity, any setback can be turned around.
● Adaptability - expands my capacity to handle change, no matter how serious it might be. Instead of throwing
away my energy trying to change my circumstance, I will change myself right from within, thus making me
thrive in whatever situation I find myself in.
● Critical thinking - helps me to choose the right way forward when multiple solutions seem equally plausible. If
you absorb the views of those around you and do your research in the right places, the optimal result will
come.
● Collaboration - the best results are achieved when you work with others towards a common goal. I use
collaboration as the ability to guide a diverse group of people in the same direction, empathizing with people
who think differently.
● Analytical skills - seeing patterns, trends, and things of note and drawing meaningful conclusions from them.
● Staying calm and responding quickly to unexpected situations.
● Knowing when to push and let go of my ideas.
● Taking on different roles and responsibilities when needed.
● Upskilling and reskilling myself.
● Changing my communication style based on who I’m talking to.

HARD SKILLS
● Computer skills - modern businesses rely heavily on computerized technology to efficiently complete vast
amounts of tasks. Having decent computer skills means that I can perform the tasks that competing
candidates may not be able to.
● MS Office Word.
● MS Office Excel.
● MS Office Outlook.
● MS Office Access.
● CRM Systems

LANGUAGES

● Ukrainian - native
● German - fluent
● English - fluent