Маргарита

Margaryta Medvedieva
DOB: October 13th, 1989,

Istanbul Turkey
[открыть контакты](см. выше в блоке «контактная информация»)
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Nationality: Ukrainian 🇺🇦 &
Turkish 🇹🇷

Professional Experience

November 2023 – present Front of House Executive

Rolls-Royce İstanbul

• Welcoming and meeting with potential clients
• Providing full information about the product itself
• Managing, monitoring and maintaining company databases
• Making requested changes updates and modifications to database
• Maintaining database backup and recovery infrastructure

Jan 2023 – November 2023 Office Manager

Yango Delivery

Multinational technology company providing Internet-related products and services, including an Internet search engine,
information services, e-commerce, transportation, maps and navigation, mobile applications, and online advertising.
Duties:

• Plan, coordinate and manage all administrative procedures and systems
• Provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company
• Manage schedules and deadlines
• Purchase new material as needed
• Offer solutions for improvement
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services and maintenance
• Organize and supervise other office activities
• Adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

Nov 2020 – Nov 2022 Patient Coordinator Sales

Comfortzonesurgery

One of the best European clinics of plastic and esthetic surgeries located in Istanbul, Turkey. Working with high profile
customers providing them all information about the procedures, prices and direct bookings.
Duties:

• Selling products and services using solid arguments to prospective customers
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales

Curriculum Vitae
Ms. Margarita Medvedieva
Dec 2018 – Aug 2020 Cabin Crew

EMİRATES Airlines
One of the leading airline operator in the region, as Cabin Crew I was responsible of delivering high level of luxury service
taking into consideration all safety regulations and dealing with emergency situations. I was mainly assigned to long haul
flights to Europe and Asia.

Duties:

• be professional, punctual and courteous at all times
• attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight. Crew are
informed of flight details, the schedule, the number of infants on board and if there are passengers with any special
requirements, such as diabetic passengers or passengers in wheelchairs
• carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft
is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
• welcome passengers on board and direct them to their seats
• inform passengers about safety procedures and ensure that all hand luggage is securely stored away
• check all seat belts and galleys are secure prior to take-off
• make announcements on behalf of the pilot and answer questions during the flight
• serve meals and refreshments
• sell duty-free goods (which can count towards personal targets for commission) and advise passengers of any
allowance restrictions in force at their destination
• reassure passengers and ensure they follow safety procedures correctly in emergency situations
• deal with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly,
to ensure the safety and comfort of everyone on the flight
• give first aid where necessary
• ensure passengers disembark safely at the end of a flight and check that there is no luggage left in the overhead
lockers and no stowaways or suspicious items on board
• complete paperwork, including writing a flight report.

Nov 2016 – Dec 2018 Personal Assistant to Managing Director

AKKA Hotels
Tourism branch of AKKA Group is in Antalya, heaven of tourist travel. At Antalya’s heart two 5 star hotels; AKKA Antedon and
AKKA Alinda, furthermore the 4 star hotel AKKA Claros. Besides AKKA Antedon provides a villa concept VIP Service called
AKKA Residence since 2011. AKKA Hotels provide maximum possible services for your unforgettable holiday journey.

Duties:

• Answering phone calls
• Organising travel and itineraries
• Organising and planning meetings
• Taking notes and writing minutes during meetings
• Conducting or preparing any research that the reporting manager may require

Curriculum Vitae
Ms. Margarita Medvedieva
Apr 2016 - Nov 2016 Receptionist

RİXOS Sungate Hotel
Five star ultra luxury hotel that is set in a 250.000 m2 resort with a 1 km private beach, an extensive spa centre and an
outdoor pool with an aqua park, Rixos Sungate Resort is in the Gulf of Antalya coast. The extensive leisure facilities at the
Rixos Sungate include a gym, tennis courts and a 4-lane bowling alle Set in a 250.000 m2 resort with a 1 km private beach,
an extensive spa centre and an outdoor pools

Apr 2015 - Apr 2016 Receptionist

RİXOS Premium BELEK
Five star luxury Rixos Premium Belek is situated amidst pine and nut trees forest alongside the Mediterranean Sea. Belek is
also known as the Turkish Riviera with sandy beaches and lush landscape. The hotel has uninterrupted 1000 meter long sandy
beach. Rixos Hotel Premium Belek is 50 km away from Antalya city center, 40 km away from Antalya International Airport
and 5 km away from Belek city centre.

Duties:
• Greeting visitors

• Managing security and telecommunications systems

• Handling queries and complaints via phone, email and general correspondence

• Transferring calls as necessary

• Taking and ensuring messages are passed to the appropriate staff member in time

• Managing meeting room availability

• Receiving, sorting, distributing and dispatching daily mail

• Preparing vouchers

• Handling transcription, printing, photocopying and faxing

• Recording and maintaining office expenses

• Handling travel arrangements

• Coordinating internal and external events

• Managing office inventory such as stationery, equipment and furniture

• Overseeing office services like cleaners and maintenance service providers

• Assisting the HR team with recruitment, onboarding and termination processes

• Maintaining safety and hygiene standards of the reception area

Curriculum Vitae
Ms. Margarita Medvedieva
Aug 2012 – Nov 2014 Guest Relations Executive

RİXOS Premium TEKİROVA
Five star luxury Rixos Premium Tekirova offers magnificent holidays in the shades of blue and green combining history,
culture, quality and luxury. Established on 186.000 sqm, the Rixos Premium Tekirova provides superior facilities and excellent
services you will never forget.

Duties:

• Welcome guests during check-in and giving a found farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate
fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.

Curriculum Vitae
Ms. Margarita Medvedieva
Education Information

2011-2012 Antalya Academy of Tourism - Hotel Management

2006-2011 Sevastopol State Technical University - English Language and Translation

Languages

Ukranian (Native)

Russian (Native)

English (Advanced)
Turkish (Advanced)

German (B2)

Training Records

1) EMIRATES AVIATION COLLEGE
2) PERSONNEL HYGIENE INSTRUCTIONS
3) RIXOS GENERAL İNFORMATİON
4) FIDELIO
5) ACCOMMODATION INSTRUCTION
6) RELATIONS MANAGEMENT

Certificates

2018-2019 Emirates Aviation College
2011-2012 Ankara University Language Courses Tomer

Competencies

Office Programs, Fidelio, Sedna, Truva

Hobbies

Reading, travelling, cooking, photography

References

Available on reques

Curriculum Vitae
Ms. Margarita Medvedieva
 Curriculum Vitae
Ms. Margarita Medvedieva
 Curriculum Vitae
Ms. Margarita Medvedieva