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Roman Pavlov
My moto is: Customer Support
Serve and support I am a Customer Support Representative with great willingness to improve my skills
and extend my knowledge. I have B2+ level of English and C2 level of Russian and
Ukrainian. I have been working remotely since 2016. I know how important it is to play
in a team and meet deadlines and KPI’s.

Contacts
[открыть контакты](см. выше в блоке «контактная информация»)
Work Experience
[открыть контакты](см. выше в блоке «контактная информация») 2022 - 2023
Telegram Service800, Minnesota, remote
Whatsapp Customer Service Representative
Linkedin Duties:
Ukraine, Mykolayiv region Outbound calls
Medical equipment service event information gathering

Hard skills Communication with contacts from the Eastern Europe in Russian and Ukrainian
Translating the information to English
Achievements:
MS Office
Successfully communicated with hundreds of contacts
SQL
Met the KPI’s
Jira
Processed related working documentation
HTML/CSS
Improved working results every 6 months
TCP/IP
Java (basics)
2018 - 2022
Postman
Agile, Scrum wikids.ru, Moscow, remote
Writer/Proofreader
Soft skills
Duties:
Wrote educational texts on Geography, Ancient History, Myths and Legends.
Fan of learning
Proofreaded and edited other authors' texts on Russian, Biology, Math.
Keen observer
Communicated with the company owner.
Analytical thinker
Creative Minded Made technical tasks for artists and speakers, checked pictures and voiceover.
Active leastener Managed working process of the team in Trello and Pyrus.
Tested company's presentation app while working with it, made bugreports in Jira,
Languages cooperated with the developer to fix bugs.
Achievements:
Wrote more than 100 educational texts for children.
English - Upper-Intermediate Helped to create company's presentation app in cooperation with the developer.
Russian - Native Managed working process with artists, speakers, authors.
Ukrainian - Native
2007 - 2008

Education Wildpark, Mykolaiv
Cable/Network Technician
2023
Duties:
GoIT Online school Installed networks based on twisted pair and fiber optics.
Connected switches to electricity.
Associate Set up user's connection to the local Internet provider Wildpark.
Managed a team of three people.
2015-2020
Budgeted the work`s payment.
Mykolaiv Shipbuilding University Achievements:
Hundreds of people connected to the Internet via cable.
Bachelor
Managed financial questions without any debts.