Яна

Yana Biletska
Product Manager
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Odessa, Ukraine

Education Skills
Bachelor's Degree Sep 2008 - May 2012 Hospitality Operating systems:
Odessa Institute of Public Administration under the President of Ukraine, Oracle hospitality suite8 (opera) /
Odessa Fidelio/ IIko (Syrve)
Faculty of Management, Bachelor's Degree
http://www.oridu.odessa.ua/ Microsoft Excel, CRM systems

Master Degree Sep 2013 - May 2015 Miro, Notion
Academy of Management, Odessa
Faculty of Management, specialization in tourism and hotel business,
Master Degree
http://odessamaup.pp.ua/

Languages
Employment English ( C2 Advanced)

Administrative Manager June- October 2023
BodyTho pool club in Greenwood Odessa, Ukraine Russian
As an Administrative Manager successfully launched the short-term seasonal project, by
overseeing all aspects of the project, such as team recruitment, service provision,
personnel training, software implementation, management organization, shift scheduling, Ukrainian
financial reporting, and project administration.
Achievement of the project was full self-promotion. We used only an Instagram page
without any targeted advertising. Our strategy heavily relied on word-of-mouth marketing,
where satisfied customers would spread positive reviews and recommendations about the
project. The project gained significant success and became well-known within the town. Hobbies
Interior design, reading and
Guest Relations Agent Apr 2022 - May 2023 traveling
Rixos Hotels, Dubrovnik Croatia (Accor member)

https://allinclusive-collection.com/en/hotel/rixos-premium-dubrovnik/

Managing of efficient operations tasks of the hotel to the satisfaction of all guests
needs. Ensuring the security of hotel guests and hotel as a whole and to provide
services for hotel guests. Assist check hotel guests in and out, when required.
Coordinating and overseeing employees of Room Service and Housekeeping service
when required. Fulfilled of company standards, products and services, maintaining of
daily reports.

Product/ contracting manager Apr 2018 - Mar 2022
*(part time at the moment)

LLC Fabrika Turizma, Odessa Ukraine
Travel Company

https://fabrika.travel/

Product/ contracting manager leisure and travel department
Full range of organization for luxury travel products: build and maintain strong
relationships with suppliers, concluding contracts with direct suppliers and tourism host
parties, sales of the product b2b and b2c, service and concierge support.
 Branch manager Nov 2016 - Apr 2018
Coral Travel franchising travel agency LLC, Odessa
https://www.coraltravel.ua/

Product development (franchising office) through regular communication B2C,
marketing and product sales, setting objectives for team and create development
plans, developing brand awareness in the region.

Sales manager Aug 2015 - Oct 2016
Join UP franchising travel agency LLC, Odessa
https://joinup.ua/uk/

Contributing on sales results and incentive activities of new opened sales
franchising office, development of marketing initiative of company.

Summary
As an experienced professional with 8 years of expertise in organizing a full range of tourism products, including luxury offerings, within
the Ukrainian market, I have developed a strong skill set in various areas. These include contracting and primary documentation,
financial management, B2B and B2C sales, as well as customer management. Additionally, I gained valuable experience in customer
service and hospitality during my one-year tenure at a European company.

I am now seeking new opportunities to leverage my skills and knowledge in different industries. I am open to exploring new roles that allow
me to apply my expertise and contribute to the success of an organization.

Courses

Product management course December 2023-

Hillel IT School Ukraine February 2024
https://odessa.ithillel.ua/

Google Digital Workshop «Digital May 2020
marketing basics»
Certificate No. TBQ V3Q 3EP

Certificates

December 2023-
Hillel IT School Ukraine
February 2024
Product management

Google Digital Workshop May 2020
Digital marketing basics