Давид

David Chihuta
Support Manager/Quality Manager Igaming

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Short Information

I am ready to work for a long time in one company and learn something new every day. At my previous jobs, I proved to be a good performer and fulfilled all the tasks assigned. In the future, I will strive for growth and perform each task perfectly. I want to work in the gaming/betting space, but I am ready to listen to any offer, because I like to discover something new.

Skills

- Above average knowledge of English (B2)

- Ability to use a computer and quickly search for information in databases

- Experience and knowledge of Dama NV and N1 licenses (Curacao and Malta)

- Ability to compile KPI ratings and assess the quality of work

- Experience in preparing regulations in accordance with management requests and changes in licence regulations

- Ability to adapt quickly

- Ability to negotiate, manage and train a group of people

- Ability to find personal approach to users

- Experience in preparing the Skype verifications

- Experience of working with the financial department and basic knowledge of the interface and operation of different banks in Europe

- Experience with the casino interface where bets are accepted and a basic understanding of how the system works from the inside

- Knowledge of how to collect the necessary information from the user to solve his or her problem

- Ability to work with Deepl, Chat GTP, Google Docs and Offices.

Work Experience

12.01.2022 - 17.11.2022, I worked for a group of casinos, the name of which I cannot disclose under the contract as a QA Manager.

1.06.2023 - 27.11.2023, SupportLab LLC, Customer Support Specialist

The average rating of the quality of work (taking into account the first months of the internship) is 95%, every day I grew more and more and this helped me to train people for my position, which I did well.

Education

National Aviation University - Bachelor's degree in political science.