Тетяна

Tetiana Kozoriz
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Tel: [открыть контакты](см. выше в блоке «контактная информация») (telegram, whatsApp); [открыть контакты](см. выше в блоке «контактная информация») (viber)
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Results-oriented business analyst with a strong background in stakeholder engagement and project
management assistance. Expertise in requirements elicitation, workshop facilitation, and documentation
management. Experienced in delivering client training and support, cross-functional collaboration, and
technical liaison roles. Proficient in data analysis, quality assurance, and product development. Excellent
communicator.

Skills
○ Proficient in System Applications and Products in Data Processing (SAP) and experienced in
Customer Relationship Management technology (CRM).
○ Have strong analytical, planning, and organization skills.
○ Evaluate business processes, clarife requirements and uncover areas for improvement.
○ Analyze, refine and document business processes and create new models that support the
business.
○ Moderate and conduct meetings and presentations to share ideas and findings.
○ Experience to work at multi-function product team, including interacting and following-up with
multiple stakeholders.

Courses
○ Agilt Leadership Base, Jobbmatchad (January 2024).
○ Business Analysis Fundamentals, Udemy (December 2023).
○ Quality Assurance in Game industry, Game gathering Academy (September 2021).
○ Programming on Python Language, LevelUp (May 2019).

Professional Experience
● Svenska med baby Stockholm, Sweden (2023)
Event manager
○ Spearheaded business process enhancements by meticulously gathering stakeholder requirements
and realised them through event themes, identified suitable guests (Linkedin, Manpower, and
Skatteverkets and etc.)
○ Orchestrated seamless event execution from conception to completion, managing participant data
and delivering on-site support services.

● UBI Solutions Paris, France (2022-2023)
Customer Service Support Representative
○ Engaged in pre-sales customer interactions through cold calls, arranged meetings, and created
tailored presentations.
○ Simplified the concept of RFID tags and explained their practical benefits during customer
conversations.
○ Support product managers and product team by detailing the requirements to drive development
of new features or changes in existing.
 ● METINVEST Kyiv, Ukraine (2019–2022)
Area Sales Manager
○ Directed both front and back-office operations across the CIS market, achieving an outstanding
monthly sales growth rate of 45% through strategic planning and execution.
○ Performed requirements analysis, e.g. proactively and reactively following up on legal and
compliance requirements in certain countries.
○ Effectively communicate my insights and plans to cross-functional team members and
management.

● Interpipe Ukraine (Rail Division) Dnipro, Ukraine (2016-2019)
Customer Service Support Representative
○ Executed back-office operations for key markets including North America, CIS, and Asia,
specializing in tender preparation and proficient project management.
○ Was acting as a liaison between clients and the development team, ensuring effective
communication and understanding of project goals.
○ Facilitated seamless communication between clients and development teams, ensuring a clear
understanding of project objectives and fostering productive collaboration.
○ Presented actionable insights and recommendations to technical and non-technical stakeholders,
driving informed decision-making processes.
○ Collaborated closely with development teams to propose and prioritize product enhancements
based on client feedback, optimizing product performance and user satisfaction.

Education
○ Master of Arts (MA) in Finance and Credit, 2013. Dnipro University of Technology, Ukraine
○ Bachelor of Arts (BA) in Finance and Credit, 2012. Dnipro University of Technology, Ukraine.
Languages
○ Swedish: Level C (Studying on SFI)
○ English: Professional proficiency
○ Ukrainian: Native speaker
Other
• Volunteering: Actively involved in a volunteer organization – Paws of Peace. Collect and send
donations from Sweden to Ukraine to support homeless dogs and cats.

References are available on request.