Владислава
Customer support representative
- Возраст:
- 23 года
- Город проживания:
- Харьков
- Готов работать:
- Киев, Львов, Удаленно, Харьков
Контактная информация
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10437677
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Personal details: Employment
Team Leader 11/2022-10/2023
Namecheap, Inc / Kharkiv, Ukraine
[
Phone • Lead and drive a team to meet quality and other performance targets
[
• Carry out performance reviews of individual team members and a
Location: team in one unit
61173 Kharkiv Ukraine
• Monitor and provide regular reports on team progress and
Birth: performance
03.04.2001 • Delegate tasks and decisions and ensure the team is organized to
complete them according to the relevant standards
Languages:
Shift Leader 11/2022-10/2023
Russian Native
Namecheap, Inc / Kharkiv, Ukraine
Ukranian Native
English Upper-Intermediate • Provide general supervision on the shift to ensure systems and
processes are running smoothly
Social Media: • Organize and manage the workflow on shifts, including balancing the
workload
• Facilitate problem-solving and resolve conflict situations
LinkedIn
• Be an escalation point for clients, determine and approve exceptions
Instagram
• Maintain reports on shift performance as required
• Develop and maintain in-depth product knowledge
Middle Quality Analyst (additional task) 2/2022-9/2023
Namecheap, Inc / Kharkiv, Ukraine
• Reviewing Customer Support Representative's chats and tickets
• Correcting CS Representative's mistakes and giving relevant
suggestions and general feedback regarding their work
• Providing tips for CS reps regarding customer care, including nuances
of current issues
• Sending detailed QA reviews for chats and tickets based on
departmental and company standards
SSL Customer Support Representative 11/2020-11/2022
Namecheap, Inc / Kharkiv, Ukraine
• Provide excellent customer service through e-mail and chat in a timely
manner
• Develop and maintain in-depth product knowledge
• Fixing website-related issues on customers' behalf
• • Report and escalate issues and incidents based on guidelines
• • Communicate customer feedback to the corresponding
department/staff in order to develop processes for better serving
customers
•
• Maintain reports on processed customer inquiries as required
• Perform other department-related regular and ad-hoc tasks when
required
Social Media:
http://[
zharska-90b242217/
http://[
Другие резюме этого кандидата
Киев, Львов, еще 2 города
VLADYSLAVA ZHARSKA Personal details: Employment Team Leader 11/2022-10/2023 E-Mail Namecheap, Inc / Kharkiv, Ukraine Phone • Lead and drive a team to meet quality and other performance targets and expectations...
Киев, Львов, еще 2 города
VLADYSLAVA ZHARSKA Personal details: Employment Team Leader 11/2022-10/2023 E-Mail Namecheap, Inc / Kharkiv, Ukraine Phone • Lead and drive a team to meet quality and other performance targets and expectations...
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