Личные данные скрыты

Kyiv, Ukraine, Mykhaila Boiuchuka St.,36
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INTERPERSONAL SKILLS

• Leadership,
• Customer Service,
• Communication,
• Teamworking,
• Management,
• Strategic Planning,
• Problem-Solving

COMPUTER SKILLS
• MS Office - Word, PowerPoint.
• Google Drive - Docs, Forms, Sheets, Slides; Gmail; Canva

LANGUAGES
• Ukrainian (Native),
• English (Fluent),

Tetiana Kostiuk
EDUCATION
National Transport University - Kyiv, Ukraine
School of Tourism, Bachelor of International Tourism Exp. May 2024
● Relevant coursework: Management of International Tourism, Principles of Guest Entertainment, Founding and Leading Tourism Organisations, Management of Hotel Industry, Hiking Organisations, Culinary Ethnology, Tourism Logistics, Hotel Personnel Administration, Principles of Customer Service
Universidad de Almeria - Almeria, Spain
Erasmus+ exchange student Sep 2023 - Jan 2024
● Has been selected for a mobility grant in the frame of the European exchange program Erasmus+ Ka1 between Program and Partner Countries
● Relevant coursework: Introduction to Tourism Marketing, Direction and Management Skills, English language, Investment management
WORK HISTORY
Supervisor / Team Leader May 2021 - Feb 2023
KFC - Kyiv, Ukraine
• Trained 50 new team members as a senior mentor in cooking and preparing menu items, cashier operation tasks, and customer service following all the standards of the brand for 1 year
• Worked as a KFC team member providing client support, operating cash register, handling financial transactions, maintaining a clean work area, preparing and cooking dishes according to standards
Barista/ Team MemberApr 2023 - Aug 2023
Costa Pioneers UK Ltd - Birmingham, UK
• Delivered legendary customer service to all customers by acting with a customer-comes-first attitude and creating genuine connections
• Supporting with store procedures including, opening or closing the store, cash handling, and safety and security

LEADERSHIP
Office Manager March 2022 – May 2022
“International Volunteer Logistics Center “MARLOG” - Kovel, Ukraine
• Checked and registered 500 applications from beneficiaries of humanitarian aid
• Communicated with beneficiaries on the availability of their ordered humanitarian aid supplies
• Replied to phone calls, monitored the center’s email, and responded to letters
Co-founderDec 2017 – Present
The NGO “Kontur” - Kovel, Ukraine
• Co-founded NGO aimed to popularize sport orienteering and develop children’s awareness of emergency medical assistance
• Conducted 40+ lectures on emergency medical assistance and sport orienteering for 500 children
• Arranged 1st regional sport orienteering competitions for people with special needs, 21 participants
Feb`19- Present
Volunteer at the City’s Youth Centre “Ideas City” - Kovel, Ukraine
● Was selected out of 100 applicants for the project “Future Leaders,” aimed to develop leadership, project management, fundraising, teamwork, and strategic planning skills for 3 month
● Entertained children by providing games in the charity project “Childish Country of Happiness“ HAPPYLAND,” 500 participants
● Volunteered on the International Marathon, and provided water for the participants at the checkpoints

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