Modeyin

Modeyin Favour| Customer Support Representative [открыть контакты](см. выше в блоке «контактная информация»)|(234)8103755500-Lagos Nigeria.

- SUMMARY -
A highly motivated and dependable professional with a background in front desk reception and administrative support, possess strong communication, organization, and problem-solving skills. Proficient in CRM software and internal tools for solving complex issues all while dedicated in enhancing customer experience, building relationships that drive profitability and delivering exceptional services through effective multitasking and best practices to meet customers needs. Eexperienced with the use of Slack and Zoho CRM. Committed to creating a positive experience for customers through effective communication and personalized service.

- work history -
Excellence Appliance Repair | Philadelphia, USA
Customer Support Representative March 2024 to April 2025
• Allocation and scheduling of jobs to technicians based and location, skills and tasks.
• Delivering timely and responsive service by handling over 60 calls daily along with queries and complaints through messages, emails and Yelp.
• Demonstrated strong knowledge about the company's services to effectively answer customer's questions and provide accurate information.
• Participated in regular training sessions to stay updated on policies and procedures.
• Handling customers inquiries and complaints via email and online chats, achieving a 95% satisfactory rate while collaborating with internal teams for timely accurate verification results.

Eddy's Dental | Lagos, Nigeria
Receptionist December 2022 to July 2023
• Managed the front desk and provided first-line guest support
• Scheduled appointments and organized meeting logistics
• Handled phone and in-person inquiries in a professional manner
• Assisted in maintaining records and guest check-in/check-out processes

- education -
University of Ilorin| Kwara State, Nigeria.
Bachelor in Nursing science. October 2017 to December 2023

- skills -
• Call Management
• Computer proficiency
• Customer relation
• Active listening
• Complaints resolution
• Feedback collection
• CRM software
• HTML / CSS