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Kryvosheya Oleksandr
Sales TeamLead of Outbound COM
Full-time employment
Age: 26 years old
City:Kyiv
Contact information
Address:Mykola Golego 5
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

Work Experience
Sales TeamLead of Outbound COM
september 2021 - present
PIN-UP (Gambling, betting), Customer Support Department
• Devised and executed strategic plans, resulting in exceptional achievement of both quantitative and qualitative objectives aligned with organizational goals.
• Cultivated a customer-centric mindset within the team, leading to a consistent track record of exceeding set targets.
• Delivered targeted coaching and constructive feedback to team members, elevating their communication skills and service excellence.
• Skillfully navigated complex client issues, offering expert guidance on optimal communication approaches and channel selection.
• Developed communication scripts for consistent and efficient interactions.
• Streamlined workflows, optimizing resource allocation and sales team productivity.
• Mentored and cultivated the professional growth of current and new team members.
• Enforced discipline and accountability, fostering a culture of high performance and adherence.
• Maintained 20% time for retaining key customer relationships.
• Proactively identified project issues, performed detailed analyses, and proposed innovative solutions for continuous improvement.

Sales Manager
december 2020 - august 2021 (9 months)
PIN-UP (Gambling, betting), Customer Support Department
• Conducted targeted sales calls to engage and secure clients, consistently achieving revenue goals.
• Successfully reactivated dormant clients through strategic outreach, revitalizing their engagement and contribution.
• Expertly managed customer retention strategies, ensuring ongoing satisfaction and loyalty among existing clients.
• Cultivated enduring client relationships, fostering mutual trust and loyalty for sustained business partnerships.
• Proficiently managed the company's CRM system, optimizing data organization and utilization for enhanced client interactions and insights.

Flight attendant
october 2018 - april 2020 (1 year, 6 months)
Jonika Airlines
• Demonstrated exceptional leadership and coordination skills while ensuring passenger safety and satisfaction.
• Managed communication and collaboration between cabin and cockpit teams to optimize in-flight operations.
• Leveraged strong interpersonal abilities to enhance the passenger experience and maintain high service standards.
• Proactively resolved various onboard challenges, showcasing effective problem-solving and decision-making.

may 2018 - october 2018 (5 months)
Airline "Fan Air"
• Prioritized safety and effective communication between cabin and cockpit teams.
• Enhanced passenger service quality with positive customer feedback.
• Directed cabin crew, managed resources, and resolved incidents.
• Collaborated with cross-functional teams for smooth flight transitions and compliance.

Sales assistant
october 2016 - april 2018 (1 year 6 months)
Argo LLC (Retail: branded items)
• Demonstrated adept customer service skills, ensuring a seamless sales experience.
• Offered informed product recommendations and advice, enhancing customer decision-making.
• Contributed to the notable increase in-store turnover through effective sales strategies.

Education
Kyiv National University of Trade and Economics
Finance and Credit: Public Finance
september 2014 - may 2018 (4 years)

Additional education
Kyiv City State Administration (KCSA) (2018, 1 month)

Professional and other skills
• Effective Communication and Persuasion.
• Tactful and Tolerant.
• Emotional Stability.
• Attention to Detail and Analytical Skills.
• Staff Motivation and Strategic Thinking.
• Organizational Skills and Leadership.

Languages
English ─ Intermediate (B1).
Ukrainian - fluent.
Russian - fluent.