Олександр
Customer support representative
- Город проживания:
- Черкассы
- Готов работать:
- Удаленно, Черкассы
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Profile Expirienced learning and development specialist with strong english and soft skills.
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Work Experience
Learning and Development specialist (01.06.2022 - 19.02.2024)
Working with new employees, explaining technical part of the job, conducting classes, interviews, exams.
Developing new educational courses, for different departments, different countries and different level of
trainees (took part in 10+ course developments, 5+ courses was a lead developer)
Quality Assurance - evaluating recordings according to the QA standards
Personal Tutorials - training employees on improvement of their English and QA skills
Logistics Dispatcher (29.04.2021 - 01.06.2022)
Communicating with drivers on the phone and by text, explaining the details to them, negotiating the price
Filling out spreadsheets, communicating with other departments within the company
Mentoring new employees
Lab Assistant at The Bohdan Khmelnytsky National University of Cherkasy
(01.10.2020 - 29.04.2021)
Technical assistance with laptops and PC
Setting up laptops and projectors for educators
Tutor for Сhildren at Cherkasy Regional Children's Multidisciplinary Sanatorium
"Sosnoviy Bir" (27.05.2019 - 04.11.2019)
Taking care of children of different age groups
Conducting English classes for children of different age groups
Education
The Bohdan Khmelnytsky National University (01.09.2017 - 31.07.2021)
Educational-Scientific Institute of Foreign Languages
Bachelors degree
014 Secondary education (014.021 English language and literature)
The Bohdan Khmelnytsky National University (01.09.2021 - 01.11.22)
Psychology department
Masters Degree (unfinished)
053 Psychology
Skills
Efficiently communicating with clients with different levels of english
Quickly and efficiently gathering and processing new information
High level of digital skills
High level of knowledge about, and large amount of expirience with Microsoft and Google programms
and websites
High level of emotional intellect
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