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Опыт работы

Customer support representative

с 10.2021 по наст. время (3 года 10 месяцев)
Ivan travels and tour, Remote (Transportation and logistics)

Responsibilities as a Customer Support Representative at Ivan Travels and Tour:

1. Inquiry Handling: Responded promptly to customer inquiries via various channels, including phone, email, and live chat, providing comprehensive information on travel packages, bookings, and related services.

2. Reservation Management: Assisted customers in making, modifying, or canceling reservations, ensuring accuracy and compliance with company policies.

3. Issue Resolution: Effectively addressed and resolved customer concerns, such as booking discrepancies, payment issues, and travel-related inquiries, ensuring a positive customer experience.

4. Communication: Maintained clear and professional communication with customers, travel partners, and internal teams to facilitate smooth coordination and problem resolution.

5. Product Knowledge: Demonstrated a thorough understanding of Ivan Travels and Tour's offerings, staying updated on travel industry trends and destination information.

6. Upselling and Cross-Selling: Identified opportunities to upsell additional services or cross-sell complementary products, contributing to revenue growth.

Achievements:

1. Customer Satisfaction: Achieved consistently high customer satisfaction ratings through personalized and attentive customer service.

2. Performance Metrics: Exceeded performance targets, including response time, issue resolution, and customer feedback.

3. Process Improvement: Actively participated in process improvement initiatives, providing valuable insights and recommendations to enhance overall customer support efficiency.

4. Team Collaboration: Collaborated with colleagues and other departments to resolve complex issues, contributing to a positive team dynamic and improved customer service workflows.

5. Training and Development: Demonstrated a commitment to ongoing learning, participating in training sessions to enhance product knowledge and customer service skills.

In the role of a Customer Support Representative at Ivan Travels and Tour, I showcased a dedication to delivering exceptional customer service, resolving issues effectively, and contributing to the overall success of the customer support team.

Образование

University of Calabar

Microbiology, Other countries
Высшее, с 2012 по 2017 (5 лет)

Дополнительное образование и сертификаты

English for IT 2 certificate from CISCO

2024, 2 months
Сертификат

Знания и навыки

• MS Word
• Organization of road transport
• Organizational skills
• Conducting online chats
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Adaptability
• Fast typing
• Analytical thinking
• MS Excel
• Data entry
• Grit
• Growth mindset
• Effective communication
• Proactivity
• Canva
• Google Sheets
• Google Docs
• Google Slides
• Search for candidates on LinkedIn
• LinkedIn Sales Navigator

Знание языков

Английский — свободно

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