Ксенія

KSENIIA MEDVEDIEVA
PROJECT MANAGER / OPERATIONS MANAGER / SALES MANAGER

Cherkasy, Ukraine • [открыть контакты](см. выше в блоке «контактная информация») • [открыть контакты](см. выше в блоке «контактная информация») • LinkedIn Profile

SUMMARY

Highly organized and detail-oriented Operations and Project Manager with strong experience
in cross-functional coordination, process optimization, and data-driven decision-making.
Proven ability to manage end-to-end order fulfillment cycles and support international B2C
e-commerce operations.
Skilled in building structured workflows and database systems from scratch, as well as
aligning cross-departmental processes across production, IT, and logistics. Adept at
leveraging ERP/CRM tools to streamline operations, eliminate bottlenecks, and ensure
consistent on-time delivery in fast-paced environments, while providing technical customer
support and resolving complex operational issues.

CORE SKILLS

Process Optimization
End-to-End Order Management
Cross-Functional Coordination
SOP Development
Team Leadership & Coordination
Resource Planning & Scheduling
Time & Priority Management

OPERATIONS & SYSTEMS EXPERTISE TOOLS & PLATFORMS

Odoo ERP (Order & Workflow Odoo ERP
Management) HubSpot CRM
CRM Management (HubSpot) Trello
Workflow & Process Setup Asana
Order & Operations Workflow Shopify
Management WordPress (Backend)
Database Structure Setup MS Excel
Documentation & Process Google Sheets
Mapping Etsy
Requirements Gathering &
Technical Specifications

LANGUAGES

Ukrainian - Native
English - Upper-Intermediate/Advanced
Russian - Fluent
WORK EXPERIENCE

Etsy Sales & Operations Manager May 2024 – Mar 2026
Kochut Interiors, Uzhgorod

ERP System Administration (Odoo): Systematically managed the customer database
within the Odoo ERP system, ensuring seamless logging of order pipelines, data
accuracy, and cross-departmental visibility.
End-to-End Order Management: Handled complete order lifecycles on the Etsy
platform, verifying technical specifications and executing strict monitoring over
manufacturing timelines and shipping deadlines.
Customization & Cross-Functional Coordination: Managed highly tailored, bespoke
product inquiries by translating complex customer requirements into structured
production tasks; collaborated directly with the manufacturing workshop and
logistics department to ensure zero communication gaps.
International Account & Claims Management: Conducted all daily B2C client
communications, addressed complex queries, resolved disputes, managed claims,
and proactively maintained client relations.
Logistics Operations: Supervised international shipping procedures, tracked global
transit statuses, and intervened to resolve delivery anomalies.

Key Achievements:
Consistently maintained the prestigious "Star Seller" status on Etsy by achieving
stellar customer satisfaction ratings.
Maintained a 100% Response Rate by ensuring all customer inquiries were addressed
within a strict 24-hour window.
Secured an 95% On-Time Delivery / Dispatch rate through meticulous workflow
tracking and proactive manufacturing scheduling.

Hotel Relations Manager Jan 2020 – Nov 2023
Quotel A/S, remote

Database Development & Strategy: Built an optimized hotel property database
completely from scratch, successfully identifying and filtering 8,000 high-priority
target properties out of a raw master inventory of 450,000 units.
Technical Requirement Formulation: Collaborated tightly with the internal IT team,
drafting precise technical specifications for data extraction tasks to retrieve
unrefined data sets for processing.
Data Analytics Framework: Engineered a comprehensive evaluation matrix based on
diverse operational criteria, including review ratings, service quality benchmarks,
seasonal trends, and pricing policies.
 Quality Control Management: Built and launched an automated Excel reporting
system, personally conducting comprehensive data quality control (QC) checks that
significantly optimized overall data pipeline speed.
Stakeholder Communications: Directed direct onboarding communications with
external hotel executives to finalize service-level standards and partnership
frameworks during launch phases.

Operations & Support Manager Aug 2017 – Jan 2020
Quotel A/S, remote

Team Supervision: Led and managed a cross-functional operational support team of
4 specialists, ensuring uninterrupted execution of daily business routines and
technical request fulfillment.
Process Standardization (SOPs): Authored comprehensive Standard Operating
Procedures (SOPs) and onboarding documentation, decreasing training cycles and
aligning team performance with corporate KPIs.
Resource & Deadline Scheduling: Created granular execution schedules, monitored
project milestones, and distributed workloads to guarantee compliance with client
deadlines.
Technical Support & QA: Functioned as an escalation point for technical product
issues, delivering support to international clients while performing ad-hoc manual QA
testing, reporting bugs directly to engineering teams.

EDUCATION

Bachelor's Degree in Hotel Management Sep 2006 – Jul 2010
East European University of Economics and
Management (SUEM), Cherkasy

COURSES

Manual QA Jan-Feb 2019
ThinkMobile, Uzhgorod

MS Excel Apr 2023
Remote