Diana

DIANA USATENKO
BUSINESS ASSISTANT KYIV, UKRAINE [открыть контакты](см. выше в блоке «контактная информация»)

DETAILS PROFILE
Kyiv Experienced Business Assistant with a versatile skill set spanning B2B, B2C, and
Ukraine B2G environments. Proficient in marketing, operations, HR, and finance. Skilled
[открыть контакты](см. выше в блоке «контактная информация») in administrative support, project coordination, social media management, event
[открыть контакты](см. выше в блоке «контактная информация») planning, and technology assistance.

Date of birth
24/02/2000 EMPLOYMENT HISTORY

Nationality Business assistant at Agri Brokers Ukraine, Kyiv
Ukrainian August 2022 — Present
Duties and responsibilities
LINKS 1. Administrative Support:
LinkedIn • Managing schedules and calendars for executives.
• Handling phone calls, emails, and correspondence.
SKILLS • Organizing meetings, conferences, and appointments.
Microsoft Office Word • Assisting in prioritizing tasks to meet deadlines and achieve marketing objectives.
• Preparing meeting agendas, distributing relevant materials, and ensuring all
Ability to Multitask necessary resources are available.
Microsoft Excel 2. Document Management:
Microsoft Office • Drafting and editing documents, reports, and presentations.
Ability to Work in a Team • Handling confidential information with discretion.
• Developing and updating guidelines for document creation, storage, and retrieval.
Communication Skills
3. Client Communication:
Computer Skills
• Coordinating and schedule meetings with clients.
Creative Problem Solving • Preparing meeting agendas, materials, and relevant documentation.
Initiative and Problem-solving 4. Data Entry and Database Management:
Abilities
• Entering and updating data in databases.
Good time management • Generating reports and extracting relevant information.
Microsoft PowerPoint 5. Travel Arrangements:

• Coordinating travel plans, including flights, accommodations.
LANGUAGES
• Researching and booking flights, considering budget constraints.
English • Keeping detailed records of travel-related expenses.

German 6. Financial Support:

Ukrainian • Processing invoices, expenses, and reimbursements.
• Collaborating in the creation and monitoring of budgets for marketing projects.
Russian • Generating financial reports related to marketing expenses, cost analysis, and
budget performance.
Spanish • Identifying opportunities for cost reduction within marketing activities.
• Maintaining organized financial documentation, including contracts, invoices, and
HOBBIES receipts.

Skiing, dancing, stretching, 7. Project Coordination:
reading, sport training, yoga
• Assisting in the planning and execution of projects.
 • Coordinating tasks among team members.

8. Social Media and Marketing assistance:

• Managing social media accounts and posting content (Telegram, Facebook,
LinkedIn, Instagram, etc.)
• Copywriting, writing SEO texts for the website and social networks.
• Setting up advertising and mailings in social networks and messengers.
• Conducting research on industry trends and customer preferences.
• Creating visual materials, logos for company, website, social media accounts.

9. Event Planning:

• Organizing company events, conferences, or seminars.
• Handling logistics and coordination.
• Creating and managing event budgets, ensuring cost-effectiveness and adherence
to financial constraints.
• Developing detailed event timelines and schedules.
• Coordinating with speakers, presenters, and entertainment to ensure seamless
execution, staff, volunteers, and security personnel to ensure a smooth event flow.

10. Market Research:

• Conducting market research and competitor analysis.
• Identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) of
key competitors.
• Staying abreast of industry trends, innovations, and emerging technologies.

11. Human Resources Support:

• Assisting in the recruitment process, reviewing resumes, and scheduling
interviews.
• Сonducting preliminary interviews with candidates.
• Facilitating the onboarding process for new hires.
• Assisting in organizing wellness programs and activities.

12. Translation and Interpretation:

• Providing language support for international communication.
• Translating a variety of documents, including reports, manuals, emails, and
marketing materials, from English/German to Ukrainian.
• Providing consecutive interpretation during meetings, presentations, or
interviews.

13. Technology Assistance:

• Managing office equipment and troubleshooting basic technical issues.
• Assisting with software applications and tools.
• Supporting the use of cloud-based services and platforms.

14. Problem-Solving:

• Resolving day-to-day operational challenges.
• Offering solutions to improve efficiency.
• Adapting to changing priorities and taking on new responsibilities.
• Working closely with customer support teams to ensure client satisfaction.

Business assistant at IdeaInYou, remote
September 2022 — Present
1. Administrative Support:

• Managing schedules and calendars for executives.
• Handling phone calls, emails, and correspondence.
• Assisting in prioritizing tasks to meet deadlines and achieve marketing objectives.
• Preparing meeting agendas, distributing relevant materials, and ensuring all
necessary resources are available.
2. Document Management:

• Drafting and editing documents, reports, and presentations.
• Developing and updating guidelines for document creation, storage, and retrieval.

3. Data Entry and Database Management:

• Entering and updating data in databases.
• Generating reports and extracting relevant information.
• Controling access levels based on job roles and responsibilities.

4. Financial Support:

• Processing invoices, expenses, and reimbursements.
• Generating financial reports related to marketing expenses, cost analysis, and
budget performance.
• Identifying opportunities for cost reduction within marketing activities.

5. Project Coordination:

• Coordinating tasks among team members.
• Preparation of presentations and reports.
• Project supervision and management.

6. Social Media and Marketing assistance:

• Setting up advertising and mailings in social networks and messengers.
• Conducting research on industry trends and customer preferences.
• Handling administrative tasks related to marketing projects.

7. Market Research:

• Conducting market research and competitor analysis.
• Identifying strengths, weaknesses, opportunities, and threats (SWOT analysis) of
key competitors.
• Analyzing pricing strategies and assessing competitiveness.

8. Human Resources Support:

• Assisting in the recruitment process, reviewing resumes, and scheduling
interviews.
• Facilitating the onboarding process for new hires.
• Assisting in organizing wellness programs and activities.

9. Problem-Solving:

• Offering solutions to improve efficiency.
• Adapting to changing priorities and taking on new responsibilities.

English and German tutor at freelance, Kyiv
September 2020 — Present
Duties and responsibilities

- teaching grammar, reading, writing, pronunciation and communication in English and
German;

- conducting interactive activities involving information technology for teaching German
and English;

- organizing games and tasks for the development of speaking, reading and writing.

EDUCATION
Master's degree, Kyiv National Linguistic University, Kyiv
September 2018 — December 2023
Graduated with High Honors

Master of Philology in specialization Germanic languages and literatures (including
translation), German as a first foreign language (second - English)
Master's degree, Admiral Makarov National University of Shipbuilding, Mykolayiv
September 2018 — December 2022
Specialization: Accounting and audit

TOOLS
MS Office: Excel, Word, PowerPoint etc.

Google Suite Administration,

Google: Calendar, Docs, Sheets

ClickUp, Trello, ToDoist

Canva, Illustrator, VN

ChatGPT 4

CRM-System: Key-CRM