Andrii

Andrii Maksym Nimylovych
Hi, I'm Andrii. I'm a motivated individual who excels in research and fostering strong, reliable
relationships. Comfortable with learning and adapting to new challenges, I have robust
communication skills and a positive, proactive approach to my professional life. My travel
experiences have given me a broad perspective, enhancing my ability to connect across diverse
cultures.

Contact Experience
Phone
07.2023 - present
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Everstake
Email Operational Assistant
[открыть контакты](см. выше в блоке «контактная информация»)
Responsibilities:
Telegram Leading the COO's Twitter page; Creating a content plan; Setting and monitoring KPIs;
@andriynim Producing diverse content: videos, guides, memes, threads, analytical posts; Conducting
daily research on news and new technologies; Engaging in comments for interaction;
City, Country Weekly strategic calls with COO; Collaborating with Blockchain Managers and SMM
Ivano-Frankivsk, Ukraine team; Tracking analytics with Social Sprout; Reading charts and graphs on Power BI for
insights. Last 2 months working in Marketing team (daily, weekly calls, strategic plans,
holding AMA sessions, managing Everstake’s main X page).
Education Achievements:
Developed strong knowledge in blockchain and related technologies within three months;
Sep 2015 - Jun 2019 Increased COO’s Twitter engagement to 100k monthly interactions; Grew organic
following by 50-100+ monthly; Enhanced workflow and content performance analytics.
Publishing and printing business
National University "Lviv Polytechnic"
01.2023 - 06.2023
Negotiation Experts
Sep 2019 - Jan 2020
Computer technologies and Virtual Assistant of CEO
systems of publishing and printing Responsibilities:
production. personal errands; Tello tasks; searching for information; arranging meetings; research, a
National University "Lviv Polytechnic" delegation of tasks to different departments; organization of courses and sessions,
conducting classes and sessions online via Zoom; support of experts; keeping data on all
courses and their participants; writing guides; creating video lessons, mailing; creating
Soft skills presentations; creating course completion certificates; keeping statistics; writing and
changing articles on the website (WordPress); facilitator on sessions.

Strong interpersonal skills
09.2022 - 08.2023
Research proficiency FORM (flexible schedule)

Analytical thinking Application Spesialist
Responsibilities:
Exceptional organizational abilities managing internal projects; building forms for big companies such as Coca-Cola, Levis,
Disney, Walmart, Starbucks, and others; forms included data entry, analytics, reports,
Adaptability and fast learning dashboards, DMs, task definitions, and many other things; working with html/css while
creating forms; creating tickets in Jira, working with excel a lot; regular meetings with
Customer-Oriented
PMs, clients.

Language 01.2022 - 11.2022
RaceID
English (B2/C1) Customer Support Manager (team-lead), (project work)
Ukrainian Responsibilities:
investigate customers through emails/chats via Intercom; create tickets of bugs and tasks
in Jira; create new templates and titles; take care to make changes in the admin website
tool; weekly calls with PM, Devs, and managers to improve our product; onboarding, and
teaching newcomers.
01.2021 - 02.2022
Undisclosed Company
CSM, KYC agent, Anti-fraud specialist
Responsibilities:
responding to customers via emails; resolving issues on the platform; making refunds;
verification of clients on the site; prospect analysis profiles; support for verified
customers; working with Zendesk, and AdminTool; control violations by customers,
detecting scammers; fraud accounts. conducting investigations.

05.2020 - 12.2020
JustAnswer
Moderator (project work)
Responsibilities:
elaboration of client issues and their transfer to experts; work with the Power BI program;
analysis of data and graphs on traffic; improvement and automation of work processes;
processing tickets in the database; knowledge transfer for new moderators of other
offices; support directly to clients and experts who worked for us

04.2018 - 04.2020
ZoomSupport (Clario)
Customer support representative
Responsibilities: Providing technical support for customers from around the world
through calls and chats; Solving technical problems of any level of complexity with a
remote connection; Working with CRM system Salesforce; Attending training to increase
the level of an engineer; Providing a quality description of the service and product; Daily
reporting on the work performed; Scheduling; Improving the workflow; Replacement of
the team leader and performance of his duties.
Achievements:
Middle Support Representative; Free MacOS user, Windows; Division Development
School;

10.2018 - 04.2019
Engineering Job Fair
Main organizer, PR and Social Media responsible
Responsibilities:
blowing weekly fees; reporting; strategic planning and goal setting; external and internal
PR; targeting; registration of social networks; communication with radio and television;
the creation of an advertising campaign; working with the local department, holding
meetings; organization of the week of success; close cooperation with the Board and the
trade union of students.
Achievements:
launched their own website (https://ejf.best‑lviv.org.ua/); developed a page on Instagram
and made a huge giveaway; placed advertisements on 10 city lights and a banner at the
main entrance to the City Hall; about 10 interviews on radio and 2 on television;
distribution of advertising as a brand to almost every group of institutions.

12.2017 - present
Bukovel Ski School
Instructor, lecturer
Responsibilities:
snowboard trainings; teaching in English, Ukrainian; working with groups of people;
trainings for young instructors;
Achievements:
category C and B on the snowboard; vast experience working with people; finding an
approach to as many different people as possible; senior instructor and lecturer.
04.2018 - 05.2020
BEST International Student Organization
Full-member
Responsibilities:
attending weekly meetings of the organization; attending department meetings; reporting
on the work of the department; participation in the organization of projects; conducting
trainings and workshops;
Achievements:
organizer of the largest vacancy fair in Ukraine; organizer of motivational weekends;
attending a Cultural Exchange course in Ukraine and abroad.

05.2017 - 09.2017
Work&Travel, the USA
Worker and manager at '7-11', waiter at 'Plump Jack',
handyman on the kitchen at 'DownTown'
Responsibilities in '7‑11':
merchandising; work with cash register; receipt and purchase of goods; a compilation of
the work schedule.
Responsibilities in 'Plump Jack':
decoration of buffets for breakfast; customer service;
Responsibilities in 'DownTown':
washing up; the creation of blanks in the kitchen; cleaning of parking, institution
‑preparation of several dishes.
Achievement:
at the first job, entrusted with the duties of a manager; in his second job he gained vast
experience in communicating with people and providing quality service; on the third job,
gained new skills in the kitchen, and felt hard work.

09.2015 - 01.2018
Board and trade union of students
Activist, head of PR, vice president
Responsibilities:
organization of projects; holding meetings for the PR department; attending weekly
meetings of the organization; reporting; conducting trainings; Knowledge Transfer for
newcomers; building strategies for the development of the board; attending meetings of
heads of other institutes. Achievement: IT dedication for the institute, which has become
a tradition; organization of the project "Charitable dates"; sports poker tournament; head
of the PR department; vice president; captain of the KVN team introduction of the
SCRUM system.