Сайт поиска работы №1 в Украине
- Файл
Lilian
Customer support representative
- Возраст:
- 33 года
- Город:
- Киев
Контактная информация
Соискатель указал эл. почту.
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10562604/
Загруженный файл
Это резюме размещено в виде файла. Эта версия для быстрого просмотра может быть хуже, чем оригинал резюме.
Lilian Ijeoma Chigozirim
Imo, Nigeria | ☎[открыть контакты ](см. выше в блоке «контактная информация») | ✉️ [открыть контакты ](см. выше в блоке «контактная информация»)
SUMMARY
Highly motivated and results-driven Customer Success professional with a proven track record of building
strong customer relationships, delivering exceptional service and driving customer satisfaction. I am
passionate about understanding customer needs and exceeding their expectations through proactive
engagement and personalized solutions. Seeking to leverage my expertise in a collaborative and innovative
environment to drive customer retention and contribute to the growth and success of a forward-thinking
company.
WORK EXPERIENCE
Customer Success Manager January 2023 - March 2024
Noak Hill Travels
● Reduced client inquiries by 12% by the second month after implementing a comprehensive
knowledge base with FAQs and guides.
● Achieved a 90% client satisfaction rating for onboarding experience by conducting personalized
welcome calls and addressing initial concerns..
● Resolved 85% of customer inquiries within 48 hours, exceeding company targets and ensuring
prompt service.
Virtual Assistant January 2021 - December 2022
Ludam Group, Nigeria
● Reduced client meeting scheduling time by 20% by utilizing online scheduling tools and automated
reminders.
● Achieved a 95% client satisfaction rating on email communication, consistently exceeding response
time expectations.
● Managed multiple calendars for 5 clients, ensuring all appointments and deadlines were met..
EDUCATION
Registered Nurse Certificate January 2024
Mbano School of Nursing, Imo, Nigeria.
KNOWLEDGE AREAS
SKILLS: Project Management, Interpersonal Communication, Customer Relationship Management,
Organization & Time Management.
TOOLS: Microsoft Office Suite, Google Workspace Tools, CRM Software, Trello, Communication Tools.
Imo, Nigeria | ☎[
SUMMARY
Highly motivated and results-driven Customer Success professional with a proven track record of building
strong customer relationships, delivering exceptional service and driving customer satisfaction. I am
passionate about understanding customer needs and exceeding their expectations through proactive
engagement and personalized solutions. Seeking to leverage my expertise in a collaborative and innovative
environment to drive customer retention and contribute to the growth and success of a forward-thinking
company.
WORK EXPERIENCE
Customer Success Manager January 2023 - March 2024
Noak Hill Travels
● Reduced client inquiries by 12% by the second month after implementing a comprehensive
knowledge base with FAQs and guides.
● Achieved a 90% client satisfaction rating for onboarding experience by conducting personalized
welcome calls and addressing initial concerns..
● Resolved 85% of customer inquiries within 48 hours, exceeding company targets and ensuring
prompt service.
Virtual Assistant January 2021 - December 2022
Ludam Group, Nigeria
● Reduced client meeting scheduling time by 20% by utilizing online scheduling tools and automated
reminders.
● Achieved a 95% client satisfaction rating on email communication, consistently exceeding response
time expectations.
● Managed multiple calendars for 5 clients, ensuring all appointments and deadlines were met..
EDUCATION
Registered Nurse Certificate January 2024
Mbano School of Nursing, Imo, Nigeria.
KNOWLEDGE AREAS
SKILLS: Project Management, Interpersonal Communication, Customer Relationship Management,
Organization & Time Management.
TOOLS: Microsoft Office Suite, Google Workspace Tools, CRM Software, Trello, Communication Tools.
Похожие кандидаты
-
Customer support representative
Киев, Удаленно -
Customer support representative
Киев -
Logistics, Customer Support Representative, account manager
Киев, Удаленно -
Customer support representative
Киев, Днепр -
Customer support representative
Киев -
Customer support representative
25000 грн, Киев, Удаленно