Степан

Stepan Katashov
4 I. Sikorskoho str., Kyiv, Ukraine
Tel: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: [открыть контакты](см. выше в блоке «контактная информация»)

PERSONAL PROFILE

Gender • Male
Marital Status • Single
Nationality • Ukrainian
State of Origin • Ukraine

A dynamic and result-oriented KPI graduate, seeking to build a career in a progressive organization that
provides an opportunity wherein I can utilize my initiatives and independence, intellectual, problem-
solving, communication and interpersonal skills.

EDUCATION & QUALIFICATIONS

2010 - 2014 Luhansk Foreign Languages Lyceum, Luhansk, Ukraine

Sep. 2014 – Dec Master. Biotechnology– Kyiv Politechnical University
2019

5,5 successful years studying Biotechnology, I was able to develop the following core skills*:

• Initiative/independence: Develop the skill and ability to manage and forecast cash flows as
well as monitor profit and loss for a business.
• Intellectual skill: This includes research, analytical, data interpretation and report writing skills.
• Interpersonal skill: This includes interpersonal, leadership and resource management skills I’ve
developed especially when working within a team.
• Planning and management skills: Developed abilities to plan and manage my course works
and keep to tight deadlines.
• Communication Skill: Developed the ability to communicate coherently through any available
medium including but not limited to written and verbal.
• Problem solving Skill: Developed the ability to look at a problem from many angles and find an
optimal solution.

*Apart from ones applicable to the Biotech industry
RELEVANT EXPERIENCE

June 2017 – March 2020 Customer Service Representative,
OTA Cancelon, outsource

Responsibilities and Skills:
• Attend to clients directly either by telephone or via email to know their needs
• Coordinate and collaborate with cross-functional teams to ensure quality service to customers
• Maintain and manage customer file and database
• Compile reports on overall customer satisfaction
• Resolve customers complaints
• Being the middleman in special requests
• Support the companies marketing unit by providing ideas to generate new business leads.

November 2020 – August 2022 Risk-Fraud-Payment specialist, Betbull ltd

Responsibilities and Skills:

• Deal directly with corporate clients via email for compliance purposes
• KYC verification
• Customer due dilligence and background checks
• Fraud detection
• Anti-money laundering
• Respond promptly to customer inquiries and provide adequate solutions to their complaints
• Obtain and evaluate all relevant information to handle product and service inquiries

August 2022 – November 2023 Financial operations specialist, Tangome Cyprus ltd

• Checking withdrawal requests of the users for T&C compliance with consequent approval or
decline for each
• Applying sanctions in case of T&C violation
• KYC verification
• Customer due dilligence and background checks
• Finding patterns for fraud rings and abusers
• Immediate reaction to nsfw content that violates t&c
• Reporting any spotted fraud/money laundering patterns discovered in a timely manner
• Transactions check for users with big turnovers (Looker, Sift, PSPs if necessary)
• Anti-money laundering
 • Respond promptly to customer inquiries and provide adequate solutions to their complaints
(including contacting PSPs if required)

ADDITIONAL INFORMATION

Key competencies:
• Excellent communication skills (written and oral)
• Excellent interpersonal, time management and customer service skills
• Ability to multitask in a fast-paced environment
• Passion to deliver and ability to work in a team
• Passion to fraud detection and prevention
• Vigilance for abusers
• Ability to meet deadlines and work under little or no supervision

LANGUAGES

• English
• Ukrainian (native)
• Russian (bilingual)

HOBBIES AND INTERESTS

Biology, photography