Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10579693/

Опыт работы

Customer support representative

с 03.2022 по 12.2023 (1 год 9 месяцев)
Adeco UA, Дистанційно (Транспорт, логістика)

Successfully resolve a minimum of 10 customer inquiries or issues per shift, maintaining an average resolution time of under 5 minutes per interaction.

Demonstrate exceptional problem-solving skills by effectively addressing complex customer concerns and escalating issues to higher levels of support when necessary.

Maintain a professional demeanor and positive attitude in all customer interactions, even in challenging situations, to de-escalate tensions and foster positive relationships with customers.

Apply the use of interpersonal communication skills to amicably resolve cases where customers were aggravated due to the seriousness of their cases.

Act as a liaison between customers and internal teams, providing valuable insights and feedback to facilitate continuous improvement and innovation.

Seek feedback from supervisors and peers to identify areas for improvement and actively implement strategies to enhance performance and effectiveness in customer support roles.

Stay updated on industry trends, product updates, and best practices in customer support through self-learning and professional development opportunities.

Образование

Uzhgorod National University

Medical faculty, Uzhgorod
Высшее, с 2021 по 2024 (3 года)

Знания и навыки

• Ведення CRM
• Стресостійкість
• Швидкий набір тексту
• Прийом вхідних дзвінків
• Перша лінія підтримки
• Zendesk
• Slack
• HTML
• Користувач Salesforce
• Time management
• Adaptability
• Комунікабельність
• Microsoft 365
• Google Docs
• Google Sheets
• Користувач Google Chrome
• Уміння працювати в режимі багатозадачності
• Patience
• Empathic
• Interpersonal communication
• Communicability
• Receiving incoming calls

Знание языков

Английский — свободно