Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10598650

Опыт работы

Chat representative operator

с 01.2024 по 03.2024 (2 месяца)
Фрілансхант, ТОВ, Remote (IT)

.Attending to customer questions about products or services
.Resolving issues on product defects or returns
.Helping customers to complete a purchase.
.Get acquainted with latest products
.Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
.Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
.Educate customers about product features, benefits, and any available promotions or upgrades.

Customer attendant

с 02.2023 по 08.2023 (6 месяцев)
freelance, Remote (Marketing, advertising, and PR)

.Greet and welcome customers in a friendly and professional manner.
.Assist customers with their inquiries, concerns, and requests.
. Provide information about products, services, and promotions.
. Process customer transactions accurately and efficiently.
. Maintain a clean and organized store environment.
. Stock shelves and replenish products as needed.
. Handle customer complaints and resolve issues in a timely manner.
. Upsell and cross­sell products to increase sales.
. Follow company policies and procedures for cash handling and store operations.
. Keep track of customer feedback and make suggestions for improvement. . .Maintain knowledge of current sales and promotions
. Continuously strive to meet and exceed sales targets and customer satisfaction.

Registered Nurse

с 06.2022 по 07.2023 (1 год 1 месяц)
Isalu Hospitals, limited, Nigeria (Medicine, pharmacy)

Assessing and monitoring patients' health status and vital signs.
. Administering medications and treatments as prescribed by physicians.
. Collaborating with healthcare team members to develop and implement patient care plans.
. Educating patients and their families about their health conditions and treatment plans.
. Performing diagnostic tests and analyzing results.
. Maintaining accurate and detailed patient records.
. Providing emotional support and counseling to patients and their families. . Responding to medical emergencies and providing immediate care.
. Adhering to infection control and safety protocols.
. Advocating for patients' rights and ensuring their needs are met. . .Participating in quality improvement

Customer support representative

с 02.2022 по 01.2023 (11 месяцев)
Walure digitals, Remote (Telecommunications and networking)

Walure digitals
­ .Answering customer inquiries and providing information about products or services
­ .Resolving customer complaints and issues in a timely and professional manner
­ .Processing orders, returns, and exchanges accurately and efficiently
­. Maintaining a positive and empathetic attitude towards customers at all times

.services
­ Resolving customer complaints and issues in a timely and professional manner
­ .Processing orders, returns, and exchanges accurately and efficiently
­ .Maintaining a positive and empathetic attitude towards customers at all times ­ .Building and maintaining strong relationships with customers to ensure satisfaction and loyalty
­ .Identifying and escalating complex or high­priority issues to appropriate departments or managers
­ .Keeping detailed records of customer interactions and transactions
­ .Collaborating with other team members to improve overall customer service experience.
­ .Providing feedback and suggestions to improve customer service processes

Student Nurse

с 09.2018 по 11.2021 (3 года 2 месяца)
Our lady of Lourdes Complex, Nigeria (Medicine, pharmacy)

. Attend classes and clinical rotations as scheduled.
. Participate in hands­on patient care under the supervision of a registered nurse.
. Administer medications and treatments as directed by the supervising nurse. . Monitor and record patient vital signs and report any changes to the supervising nurse.
. Assist with patient assessments and care plans.
. Communicate effectively with patients, families, and healthcare team members.
. Maintain accurate and up­to­date patient records.
. Follow infection control protocols to prevent the spread of illness.
. Continuously learn and apply new nursing skills and techniques.
. Adhere to ethical and legal standards in patient care.
. Collaborate with other healthcare professionals to provide comprehensive patient
. Seek guidance and support from experienced nurses and instructors as needed

Образование

Alisons

Customer relations, nil
Высшее, с 2022 по 2022 (меньше 1 года)

School of Nursing, Ihiala, Anambra State, Nigeria

Nursing, Nigeria
Высшее, с 2018 по 2021 (3 года)

Дополнительное образование и сертификаты

Customer relations

3 months, 2022

Registered Nurse(RN)

2021, 3years

WASSCE

6years, 2017

Знания и навыки

Знание языков

Английский — свободно

Дополнительная информация

Network supporting

Customer care satisfaction

Cooking

Studying