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Резюме от 17 апреля 2024 Файл

Esther

Customer support representative

Возраст:
32 года
Город проживания:
Киев
Готов работать:
Удаленно

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ESTHER SAMUEL

CONTACT [открыть контакты](см. выше в блоке «контактная информация»)
08075575449

OBJECTIVE

Results-driven HR professional with 2 years of experience in managing all aspects of
human resources functions, including recruitment, employee relations, performance
management, onboarding, organizational development and employee engagement
sessions. Known for establishing effective working relationships with employees at
all levels, ensuring a harmonious and productive work environment. Maintains strict
confidentiality and approaches HR matters with empathy and professionalism.
Seeking a challenging HR role in a dynamic organization where I can leverage my
expertise to drive strategic HR initiatives, foster employee engagement, and
contribute to the company's growth.

EXPERIENCE
May 2021 - Till date Human Resource Personnel
CIIBEX Group of Companies
Recruitment and Selection:

Developing job descriptions and specifications.

Advertising job vacancies and managing the recruitment process.

Conducting interviews, assessments, and background checks.

Extending job offers and facilitating the onboarding process.

Employee Relations:

Handling employee grievances and disciplinary actions.

Mediating and resolving conflicts between employees.

Promoting positive employee relations and engagement.

Implementing policies and procedures to maintain a healthy work environment.

Performance Management:
Designing and implementing performance appraisal systems.

Conducting performance evaluations and providing feedback to employees.

Identifying training and development needs and creating performance
improvement plans.

Recognizing and rewarding employee achievements.

Compensation and Benefits:

Administering employee compensation, including salaries, bonuses, and
incentives.

Managing employee benefits programs, such as health insurance and retirement
plans.

Conducting salary surveys and analyzing market trends to ensure competitive
compensation.

Handling payroll processes and maintaining accurate employee records.

HR Policies and Compliance:

Developing and implementing HR policies, procedures, and employee handbooks.

Managing employee records, including personnel files and documentation.

Keeping up-to-date with changes in labor laws and advising management
accordingly.

HR Administration:

Maintaining HR databases and systems.

Managing employee attendance and leaves.

Handling HR-related paperwork, such as employment contracts and termination
letters.

Assisting with HR-related audits and reporting.

Employee Engagement and Wellness:

Organizing employee engagement activities, team-building events, and employee
recognition programs.

Supporting employee wellness initiatives and promoting work-life balance.

Conducting employee surveys and analyzing feedback to improve employee
satisfaction.

Monitoring and addressing employee morale and motivation.

2020 - 2021 Front Desk/Admin
CIIBEX Group of Companies

Welcome guest and clients

Direct Guest/Client to the appropriate offices
Answer, screen and forward incoming phone calls

Receive, sort and distribute daily mail/deliveries

Order office surplies and keep inventory of stock

Preparing expense report and office budgets

Managing office supplies and ordering new supplies when needed

Set up the conference room for staff general meetings

Forwarding all correspondence such as letters and packages to staff members

2019 - 2020 Personal Assistant to the Group Managing Director
CIIBEX Group of Companies

Managed Calendar: Skillfully managed the Group Managing Director's busy
schedule, coordinating and prioritizing appointments, meetings, and events to
ensure optimal time utilization and seamless coordination.

Liaised in Communication: Acted as the primary point of contact between the
Group Managing Director and internal/external stakeholders, maintaining clear
and effective communication channels to disseminate information, directives,
and responses.

Handled Correspondence: Drafted, proofread, and edited various
correspondences, including emails, reports, presentations, and official
documents, while maintaining confidentiality and adhering to the highest
standards of professionalism.

Coordinated Meetings: Organized and facilitated executive-level meetings,
including preparing agendas, collating relevant materials, and recording minutes,
contributing to productive discussions and well-documented outcomes.

Managed Information: Maintained an organized system for filing and retrieving
documents, ensuring easy access to critical information and enhancing efficiency
in decision-making processes.

Supported Projects: Provided essential support for special projects, initiatives,
and presentations by conducting research, gathering data, and generating
insights that contributed to informed decision-making.
Maintained Confidentiality: Demonstrated a high level of professionalism and
discretion when handling sensitive and confidential matters, maintaining the trust
of the Group Managing Director and safeguarding the organization's interests.

EDUCATION
2016 - 2020 Bsc. Mass Communication
Edwin Clarke University, Delta State
Second Class Upper

2005 - 2013 Senior Secondary School Certificate
Ugo Grammar School, Edo State

SKILLS
Strong Communication, Analytical
thinking & planning, Tolerant and
flexible, Self-confidence,
Computer skills, Able to work
creatively and independently with
little or no supervision, Able to
multitask, Can work effectively as
a team member or team leader,
Problem solving Excellent
organizational and time-
management skills.
80%

ACHIEVEMENTS & AWARDS
Human Resource Generalist Certificate (2023)

Human Resource Management Certificate (2022)

Communication Skills for Business Development Certificate (2021)

Leadership Competence for Organizational Effectiveness Certificate (2021)

Presidential Amnesty Entrepreneurship Award (2018)

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