Олексій

Oleksii Zhestianenko
Kyiv, Ukraine
Tel.: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
LinkedIn: Oleksii Zhestianenko

About me

● ISTQB Certified Tester Foundation level;
● Completed Prometheus online course “Basics of Software Testing”;
● Completed SQUAD QA Basics internal course;
● On-hands experience in 4 different projects:
○ Manual testing of a car alarm smart device;
○ Manual testing of a doorbell smart camera;
○ Manual testing of two different SQUAD internal tools:
■ video annotation tool;
■ audio recognition tool;
● Have worked previously in customer support and customer experience both as a representative and
a manager;
● Strong leadership qualities;
● Honesty and Integrity;
● Delegation and Empowerment;
● Confidence;
● Empathy;
● Decision-Making Capabilities;
● Stress resistance;
● Highly communicative;
● Punctual;
● Diligent;
● Highly educable;

Tech Skills stack

● 2 years of manual QA experience;
● Manual web and web-mobile testing;
● Manual mobile application testing;
● Testing of embedded systems:
○ Manual smart camera doorbell device testing;
○ Manual smart car alarm device testing;
● Composing artifacts of test process and test documentation;
● Requirements analysis;
 ● Bug-reporting and bug-tracking;
● Jira system: describing, tracking, verifying issues;
● TestRail: designing, creating and executing test suites, test runs and test cases;
● FE, BE, REST API Testing;
● Agile Methodology;
● Basic knowledge of SQL;
● Working tools: Browser’s Dev.tools, Swagger, Postman, Jira, TestRail, Athena DB, AWS S3,
PSequel, DBeaver, Confluence;

Education
● 2004-2008 National Aviation University, Linguistics faculty, English linguistics bachelor;
● 1994-2004 Gymnasium №167, Kyiv;

Languages
● Ukrainian — native;
● English — C1;
● German — A2;
● French — A2;

Hobbies
● Music: listening, attending shows and festivals;
● Video games: PlayStation, Nintendo Switch, PC and mobile platforms;
● Literature: sci-fi, dystopia, fantasy;
● Traveling;

Career history

● December 2022 — August 2023: Squad, Kyiv, Middle QA Engineer; Manual web and
web-mobile, mobile application and embedded systems testing, Requirements analysis, Testing
strategy definition, Test documentation writing (Bug reports, Test cases, Issues, Use cases, User
stories, Test suites, Test plan);
● October 2021 — December 2022: Squad, Kyiv, Junior QA Engineer; Manual software testing of
internal product, Test documentation writing (Bug reports, Test cases), Simple backend testing
(Swagger, Postman);
● July 2021 — October 2021: Squad, Kyiv, QA Engineer Trainee; Manual software testing of
internal product, Test documentation writing (Bug reports, Test cases);
● November 2019 — July 2021: Ring Ukraine, Kyiv, Customer Support Supervisor; Management
of customer support service team providing services via chat and email, clearing users’ requests
regarding technical performance of their Ring devices; Multitasking;
● September 2017 — October 2019: Devoop, Kyiv, Customer Support Supervisor; Management of
the customer support service team, performance review. Setting priorities. Decision making.
Handling and resolving more serious customer complaints;
● May 2015 — September 2017: Devoop, Kyiv, Customer Support Representative; Handling and
resolving customer complaints;
● October 2013 — October 2014: Weltrade, Kyiv, Customer Support Representative; Forex
Trading;
 ● May 2012 — June 2013: Webtime Co., Kyiv, Customer Support Representative; Online
Gambling;
● December 2011 — April 2012: Effect Ltd., Kyiv, Account manager, Sales of services — website
creation, SEO, PPC advertising;
● October 2009 — November 2011: Ukrainian State Center of Transport Service Liski, Kyiv,
Engineer — Transportation, Logistics, Warehousing, International Logistics, Rail Transportation;
● December 2007 — April 2009: Formula Marketing and Consulting Bureau, Kyiv, Call-center
Representative, Providing customer support service via phone
● May 2007 – October 2007: Cogent+, Kyiv, Call-center Representative, Providing customer
support service via phone.

Appendix 1.