Daria

DARIA PITSYK
Trainee QA/QC Engineer
Summary
I’m a banking professional with 9 years of experience solving
complex customer issues, improving the company's products and
services, and transforming detractors into promoters. I have such
skills as attention to detail, logical thinking, and problem-solving
skills. Furthermore, I'm a team player with good communication

[открыть контакты](см. выше в блоке «контактная информация») skills, stress resistance, and a positive mood.
I'm looking for opportunities for growth, challenging projects, or a
[открыть контакты](см. выше в блоке «контактная информация») collaborative team environment.

LinkedIn Work Experience
Ukraine, Dnipro City
pres
Supervisor of the customer complaints department
ently
PrivatBank
–
Skills 2018 Checking up issues in the working of App Privat24.
Functional Testing Managing the group of 10–15 specialists, which
support resolving the client's questions.
Requirements Analysis
Test Design Techniques
Testing Fundamentals 2018 Сomplaint’s specialist
-
Test Cases Development PrivatBank
2016
Web Service / API Testing Resolving the client's complaints about bank services
UI/UX, and cross-browser testing and fraud.

Foundations database, SQL.
Tools:
2016 Head of remote contact center
macOS, Chrome DevTools, Jira,
-
Postman, Bruno, SQL Databases, PrivatBank
2014
DBeaver Working with the wider support team.
Compliance with key performance indicators at the
Language location.

English (B1) Ukrainian
2014 Supervisor of the customer supports
Education -
PrivatBank
2013
Testing Fundamentals & intro to IT Managing the group of 15–20 specialists, which

SoftServe resolving the client's questions.
April 2024

English Online Marathon (Intermediate)
2013 Support specialist
SoftServe
-
May 2024 PrivatBank
2012
Master's degree in economics Resolving the client's questions about bank services.

DSFA
2013 - 2014

Bachelor of economics
DSFA
2009 - 2013