Fouez

Fouez Achour Profile
Benkharfallah
International sales specalist en Strong commercial and managerial experience. Expertise in selling
B2B/ B2C services and application solutions to large industrial, energy, and
healthcare accounts. Cloud infrastructures, system integration,
cybersecurity, artificial intelligence, predictive maintenance. Expertise
includes managing multicultural sales teams, development strategy,
business management, negotiation, and closing complex deals. Excellent
networking and relationship-building skills.

Education
Obtaining the Baccalaureate Jul 2012
lycée Ali Boumendjel les sources, Algiers
Personal details
Bachelor's degree in fundamental Sep 2012 - Jun 2015
Geology
Fouez Achour Benkharfallah
UStHB, Algiers
[открыть контакты](см. выше в блоке «контактная информация») Master's degree in Geo-Information Sep 2015 - Jun 2017
USTHB, Algiers
[открыть контакты](см. выше в блоке «контактная информация») / +
213672906072 Preparatory year of Russian language Oct 2017 - May 2018
Odesa State Agrarian University, Odessa
Semena yakhnenka str 1 ,
Master's degree in general Geology Sep 2018 - Jun 2019
odessa
Odesa State Agrarian University, Odessa
65000 Odessa

October 25, 1992 Employment
B
Telecounselor Jul 2012 - Oct 2014
Algerian Djezzy, Algiers
As a telephone advisor at the telephone operator Djezzy, I was
Married responsible for providing exceptional customer service to our subscribers.
My main role was to answer incoming calls, help customers with their
[открыть контакты](см. выше в блоке «контактная информация») queries and resolve their issues, whether it was related to billing, setting
up their phone or additional services. Additionally, I was responsible for
selling additional products and services, such as phone plans or special
offers, ensuring I understood the individual needs of each customer.
Skills Thanks to my ability to communicate clearly and my in-depth knowledge
of Djezzy's products and services, I have helped improve customer
Creativity satisfaction and strengthen brand loyalty.
excel , word , PP Sales specialist en B2C Oct 2017 - Dec 2018
Storenote, Odessa
Negotiation and
As a Sales Specialist specializing in B2C within an online pharmacy, I
persuasion skills
played an essential role in optimizing the customer experience. My
Sales force job was to advise clients on pharmaceutical products, answer their
management questions and guide them in their online purchases. Through my in-depth
product knowledge and ability to build trusting relationships with
Languages customers, I have helped increase sales
and build customer loyalty. My commitment was not limited to sales, but
Arabic also to ensuring customer satisfaction by meeting their needs in an
efficient and professional manner.
French
Sales specialist B2C Aug 2018 - Jun 2020
English Mulberry Crp, Odessa
As a teleoperator, I have gained expertise in meeting customers'
Russe
customer service needs. My main role is to inform customers, build their
loyalty, sell them products or services, and resolve their complaints. I am
Hobbies skilled in convincing people and helping them place their orders
efficiently. Additionally, I have significant experience supervising and
coordinating the activities of sales staff and cashiers as a manager. My
Beyond my professional
commitment also includes recruiting, training and supervising sales staff
endeavors, I am deeply
to ensure high quality service.
committed to fostering
entrepreneurship and Insurance consultant Oct 2018 - Jan 2020
advancing business A&R pharmacy, Odessa
development As an Insurance Sales Advisor, I was responsible for providing
personalized advice to my clients to help them make informed insurance
Expand my professional
decisions. My role was to understand the specific needs of each client,
experience within the private
assess their risks and offer them insurance solutions adapted to their
and multinational sectors
situation. Thanks to my ability to build trusting relationships and
communicate effectively, I have been able to develop a portfolio of loyal
Qualities clients. My goal was to ensure optimal financial protection for my clients
while providing them with superior service.

Dedicated team leader. International sales specialist en B2B Mar 2021 - Sep 2023
Etree Gmbh, Odessa
Leadership • Project
As an International Sales Specialist in B2B for a German company
scheduling.
specializing in IT hardware distribution, I had the privilege of leading
Critical thinking. sales operations in the French-speaking region. My role was to develop
and maintain strong relationships with existing clients, while exploring
Customer Service new markets to expand our presence in the region. I was responsible for
understanding the specific needs of clients, offering them personalized
Advanced level on microsoft
solutions and negotiating advantageous contracts. Working closely with
offfice tools .
the sales and marketing teams, I helped develop effective strategies to
achieve our growth and profitability goals. With my in-depth knowledge
of the IT sector and my sales and negotiation skills, I have been able to
position our company as a trusted partner for our clients in the
Frenchspeaking
region.

Achievements
Farmacia canadese
Established an online pharmacy dedicated to the distribution of vitamins
and dietary supplements across European markets. As Founder and CEO,
spearheaded a 10-member team in driving the growth and success of the
venture. This strategic initiative effectively addressed the increasing
demand for health and wellness products in the European market, thereby
fostering economic growth and employment opportunities.