Тетяна

C.V.


Tatyana Tretyak

Date of birth: 01.01.1989
Family status: Married
Nationality: Ukrainian
WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)

Email: [открыть контакты](см. выше в блоке «контактная информация»)


Education

2006-2012 National Technical University of Ukraine «Kyiv Polytechnic Institute», faculty of Chemical Technology.

Employment Experience
July 2023 – March 2024 Albatros Alf Leila Wa Leila Hotel
Position: Guest relation

Duties:
• Greeting guests upon arrival and make briefing.
• Check guests in and out.
• Resolving any guest issues or complaints in shortest time and efficient manner.
• Work with other departments to ensure that guests have a positive experience during their stay.
• Preparation of reservation sheets and updates.

2020 – June 2023 "Rivoli Spa". Hurghada, Egypt.
Position: Guest relation

Duties:
• Greeting guests upon arrival and make briefing regarding the programs.
• Check guests in and out.
• Resolving any guest issues or complaints in shortest time and efficient manner.
• Work with other departments to ensure that guests have a positive experience during their stay.
• Preparation of reservation sheets and updates.

2016 – 2020 Co.Ltd «Ingo». Kiev, Ukraine.
Position: Customer service.

Duties:
• Customer relationship and customer service.
• Creation of ID cards of insured customers.
• Replying all customer inquiries.
• Preparation of reports.

2013-2016 «The KROK University of Economics and Law ». Kiev, Ukraine.
Position: Customer service.
In the Department of International Cooperation of the University.

Duties:
• Replying all inquiries.
• Participation in the formation of students personal affairs;
• Preparation of internal reports.
• Preparation of documents for documenting foreign students residence permits in Ukraine
• Preparation of documents for registration of certificates of foreign students for residing in Ukraine in the territorial parts of Ukraine in Kiev.


Skills:
• Computer literacy:
General computer skills, Outlook Express, accounting software 1C.

• Languages:
Russian: Native.
Ukrainian: Native.
English: Good.

Hobbies: Reading literature, music, sport.