Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10637859/

Опыт работы

Customer Support Consultant

с 12.2024 по наст. время (1 год)
SupportYourApp, Remote (Telecommunications and networking)

• Delivered exceptional customer support through chats, and emails, ensuring
prompt issue resolution and a positive user experience.
• Built and maintained strong, long-term relationships with customers, fostering
trust and brand loyalty.
• Consistently met and exceeded team KPIs, contributing to overall customer
satisfaction and operational success.
• Stayed up to date with the latest technology trends to provide accurate and relevant
support.
• Handled sensitive customer information securely, adhering to best practices and
data protection policies.
• Applied industry-leading customer service strategies to enhance user experience
and engagement.
• Maintained in-depth knowledge of company products and services to provide
informed support.
• Collaborated with cross-functional teams to troubleshoot and resolve technical
issues efficiently.

Social media manager

с 06.2023 по 11.2023 (6 месяцев)
Claid AI, Remote (Marketing, advertising, and PR)

• Managed and monitored social media accounts to ensure a positive brand image and respond to customer inquiries.
• Collaborated with the marketing team to ensure messages are consistent across all channels and to develop creative content.
• Monitored key metrics and performance to identify trends and opportunities for improvement.
• Researched and identified potential opportunities for partnerships and
collaborations.
• Stay up to date on social media content trends and leverage trends for content creation.

Community Marketing Specialist

с 04.2023 по 05.2023 (2 месяца)
Claid AI, Remote (Marketing, advertising, and PR)

• Responsible for Claid’s overall community’s presence and activity.
• Develop a cohesive community strategy in alignment with brand values and vision.
• Craft captivating and shareable content for platforms such as Reddit to amplify brand messaging.
• Daily monitoring of comments, private messages, and mentions for consistent engagement.
• Employ organic growth tactics to boost followers, likes, and interactions.
• Monitor and report on feedback and online comments and reviews.

Social Media Strategy & Marketing Lead Developer Manager

с 01.2022 по 01.2023 (1 год)
Gulfstream Strategic Placements, Remote (Recruiting and HR)

• Be able to commit a lot of time and effort each week for brainstorming sessions over MS Teams the initial set up and then eventually just 1 hour/week.
• Help define and build Personas for our target marketing.
• Develop content marketing strategy.
• Develop sales funnels.
• Build a blog, video, social, and online sponsored content.
• Improve the look/feel/messaging/visual areas of website, videos, blog, Linkedin, Facebook, Instagram, Twitter.
• Build influencer content for social media and other channels.
• Identify areas where our target personas currently are online, build a strategy to be an active member in those areas, and then eventually an influencer, and make them aware of our social channels over time.
• Ensure our blog and social, company, and personal channels share and respond to content effectively.
• Create/track weekly metrics and develop strategies to improve our effectiveness.

Social media manager

с 01.2017 по 12.2021 (5 лет)
Freelancer, Remote (Marketing, advertising, and PR)

• Responsible for creating content for social media platforms that complies with the company's brand standards.
• Responsible for monitoring platforms, websites, and providing regular
engagement and analytic reports.
• Participating in the development of the brand's social media presence strategy.
• Developing content and conversation calendars.
• Authoring content.
• Creating and editing photos and graphics.
• Selecting and purchasing stock video and photos.
• Posting and tracking content on multiple social media channels.
• Responding to and engaging with users.
• Compiling and reviewing analytics to demonstrate program success and to identify program improvements.
• Using social media tools and apps, including native social networks, and 3rd party.
• Discover the new ways for businesses to engage with existing customers and attract new ones by evaluating the current marketing strategy.

Human Resources intern

с 06.2016 по 08.2016 (3 месяца)
CA Global Headhunters, Other countries (Recruiting and HR)

• Assisting the HR team with all HR administration.
• Administration and coordination of all staff files.
• Assisting with recruitment.
• Co-ordination of the recruitment process such as screening of applications,
selection, assessment and placement.
• Support the recruitment and selection process at head office and country
programme level.

Customer support representative

с 01.2015 по 12.2020 (6 лет)
PE Market, Other countries (Retail)

• Assisting customers in locating desired shop items.
• Addressing and resolving customers complaints in a professional manner.
• Processing customer payments using the shop's Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and
recommendations as needed.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Record details of customer contacts and actions taken.
• Refer customers to supervisors or more experienced employees.

Знания и навыки

• High working capacity
• Ability to work in multitasking mode
• SMM
• The first line of support
• Microsoft 365
• Computer literacy
• Fast typing
• Communicability
• Receiving incoming calls
• Adaptability
• Google Workspace
• Active listening
• Customer service
• Interpersonal
• Time management
• Generative AI
• Conflict settlement
• Multilingualism
• Software
• Teamwork
• Competent oral and written language
• Attention to detail
• Flexibility
• Flexibility of the mind
• Influencer Marketing

Знание языков

• Английский — свободно
• Португальский — свободно

Рекомендации

• Nikita Kravchenko

  Nikita Kravchenko

  Content Manager, Claid AI

  Контактные данные скрыты

• Sofiia Shvets

  Sofiia Shvets

  CEO/ Co-founder, Claid AI

  Контактные данные скрыты

• Fowzia Khan

  Fowzia Khan

  Group Digital Marketing Consultant, CA Global Headhunters

  Контактные данные скрыты

Дополнительная информация

I am available for immediate employment and have no notice period. Ready to hit the ground running and contribute effectively from day one.